QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.
https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp
You can also start here with virtual agent and you'll be able to chat online with microsoft account support.
https://support.microsoft.com/en-us/help/12429
(please don't forget to mark helpful replies as answer)