Why can't Microsoft send a verification code to set up a new business account?

Question

I want to set up a new Microsoft 365 Business Premium account for my client, but after I entered all my clients information the server says there's a problem sending the verification code. I already checked all the possible issues like checking if the phone number is correct, if it's on private mode and such (I read the 'Not getting a verification code' page), but nothing worked. Later I heard a friend of mine had the same issue. Is there an issue at Microsoft or am I doing something wrong?

Answer 1

hi Mandy, If you have already checked all possible causes, such as the correct insertion of the phone number, the absence of private mode, and followed the instructions on the support page, there may actually be an issue on Microsoft's server side. Here are some possible reasons why this error could occur:

• Microsoft server issues: Microsoft may be experiencing temporary issues with its servers sending verification codes. If your friend had the same problem, there might be a system-wide outage or malfunction.
• Unaccepted phone number: Make sure the phone number entered is valid for receiving codes (some international numbers or specific operators might not be compatible).
• Temporary block on the number: If the number has been used too many times in a short period, there could be a temporary block on receiving the codes.
• Internet connection: Ensure your connection is stable. Sometimes, a slow or unstable connection can prevent the proper sending of codes.
• Browser problems : Browsers can sometimes cause problems with loading or sending data. Try using a different browser or incognito mode to rule out any cache or cookie issues.

If everything seems fine and the problem persists, it might be a temporary issue from Microsoft's side hi Mandy, If you have already checked all possible causes, such as the correct insertion of the phone number, the absence of private mode, and followed the instructions on the support page, there may actually be an issue on Microsoft's server side. Here are some possible reasons why this error could occur:

• Microsoft server issues: Microsoft may be experiencing temporary issues with its servers sending verification codes. If your friend had the same problem, there might be a system-wide outage or malfunction.
• Unaccepted phone number: Make sure the phone number entered is valid for receiving codes (some international numbers or specific operators might not be compatible).
• Temporary block on the number: If the number has been used too many times in a short period, there could be a temporary block on receiving the codes.
• Internet connection: Ensure your connection is stable. Sometimes, a slow or unstable connection can prevent the proper sending of codes.
• Browser problems : Browsers can sometimes cause problems with loading or sending data. Try using a different browser or incognito mode to rule out any cache or cookie issues.

If everything seems fine and the problem persists, it might be a temporary issue from Microsoft's side