Getting 500 in Azure AI Studio East US

Question

Getting 500 in Azure AI Studio East US

Christine Chen 0

I've been getting status 500 or "There was an issue processing the response" from the serverless mistral model endpoints. Is it a glitch on the server side?

Saideep Anchuri 4,620 Reputation points Microsoft External Staff

2025-03-03T03:03:26.5166667+00:00
Hi Christine Chen

I recommend reporting this issue to the Azure support team. They will be able to investigate the issue further and provide a more targeted solution. You can report the issue by following these steps:

Go to the Azure portal and navigate to your OpenAI Service resource.

Click on the "Support + troubleshooting" tab.

Fill out the required information, including a detailed description of the issue and any steps you have taken to troubleshoot it.

Submit the support request.

The Azure support team will review your request and provide assistance as soon as possible Azure support.

Thank You.

2 answers

Your answer

Saideep Anchuri 4,620 Reputation points Microsoft External Staff

2025-03-03T03:03:26.5166667+00:00

Hi Christine Chen

I recommend reporting this issue to the Azure support team. They will be able to investigate the issue further and provide a more targeted solution. You can report the issue by following these steps:

Go to the Azure portal and navigate to your OpenAI Service resource.

Click on the "Support + troubleshooting" tab.

Fill out the required information, including a detailed description of the issue and any steps you have taken to troubleshoot it.

Submit the support request.

The Azure support team will review your request and provide assistance as soon as possible Azure support.

Thank You.

Answer 1

Saideep Anchuri 4,620 Microsoft External Staff

Hi Christine Chen

A status 500 error typically indicates a server-side issue. Check the Azure Status page to see if there are any ongoing incidents or outages for the East US region. The error message you're encountering indicates that there might be a temporary outage. you check Azure Service Health in the Azure portal.

Kindly refer below link: 500 HTTP status codes

Thank You.

Saideep Anchuri 4,620 Reputation points Microsoft External Staff

2025-03-04T03:57:08.73+00:00

Hi Christine Chen

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet.

Thank You.
Christine Chen 0 Reputation points

2025-03-04T15:54:28.8666667+00:00

Hi @saideep anchuri Thanks. The endpoint for mistral small seemed to be back to normal but for mistral large, it is either responding very slowly or returning {"object":"Error","message":"Model is not available.","type":"invalid_request_error","code":3503}

{"object":"Error","message":"Model has no capacity.","type":"invalid_request_error","code":3503}
Saideep Anchuri 4,620 Reputation points Microsoft External Staff

2025-03-04T16:01:44.56+00:00

Hi Christine Chen

I recommend reporting this issue to the Azure support team. They will be able to investigate the issue further and provide a more targeted solution.

Thank You.

Answer 2

Christine Chen 0

Hi @Saideep Anchuri

Thanks, I've check the status in those pages but no outage has been reported. How can we escalate this as it's been a few days?

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Getting 500 in Azure AI Studio East US

2 answers

Your answer