Winodws server 2019 unexpected shutdown

Question

Hi there,

The windows server 2019 shuts down unexpectedly ever week with shutdown reason - Kernel API. Is there any solution to prevent this? Many thanks.

Answer 1

Some of these may render something useful.

powercfg /requests
powercfg /lastwake
powercfg /sleepstudy
powercfg /systemsleepdiagnostics
powercfg /systempowerreport

Also check the licensing status.

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Answer 2

Hi DSPatrick,

The windows is activated. Below are the results of your suggested commands.

PS C:\Windows\system32> powercfg /requests
DISPLAY:
None.

SYSTEM:
None.

AWAYMODE:
None.

EXECUTION:
None.

PERFBOOST:
None.

ACTIVELOCKSCREEN:
None.

PS C:\Windows\system32> powercfg /lastwake
Wake History Count - 0

PS C:\Windows\system32> powercfg /sleepstudy
Unable to perform operation. An unexpected error (0x7f) has occurred: The specified procedure could not be found.

PS C:\Windows\system32> powercfg /systemsleepdiagnostics
No sleep trace files exist. Put the machine to sleep for several minutes, then try again.

PS C:\Windows\system32> powercfg /systempowerreport
Unable to perform operation. An unexpected error (0x7f) has occurred: The specified procedure could not be found.

Answer 3

Might check some of the other events for clues.

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Answer 4

Unable to find any other suspicious events? What else can I check?

Answer 5

Appears to be an essentials licensing violation

Limitations on Use
At any one time, Customer may use a Running Instance of the server software in each of the Physical OSE and in one Virtual OSE.
Customer must run the server software within a domain where the Server’s Active Directory is configured as (i) the domain controller (a single server which contains all the flexible single master operations (FSMO) roles), (ii) the root of the domain forest, (iii) not to be a child domain, and (iv) to have no trust relationship with any other domains. If the server software is used in a Virtual OSE, the Instance in the Physical OSE may be used only to run hardware virtualization software, provide hardware virtualization services, or run software to manage and service Operating System Environment on the Licensed Server. That Instance does not need to meet the requirements in (I) through (iv) above.
Using the Server Software
A User Account is a unique user name with its associated password created through the Windows Server 2019 Essentials Console. Customer may use up to 25 user accounts. Each user account permits a named user to access and use the server software on that server. It may reassign a user account from one user to another provided that the reassignment does not occur within 90 days of the last assignment.

https://www.microsoft.com/licensing/terms/productoffering/WindowsServerStandardDatacenterEssentials/MCA

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