Azure Database for MySQL
An Azure managed MySQL database service for app development and deployment.
986 questions
MySQL Server stuck at "Updating" State for hours
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Ken Au
0
Reputation points
I recently changed the Compute Tier → Compute Size for my Azure Database for MySQL (flexible) server, but it has been stuck in the "Updating" state for at least FOUR hours.
What I've Tried:
- Waiting: It has been stuck for at least 4 hours without progress.
- Restart Attempt: The option is disabled due to the updating state.
- Support Request Attempt:
- I have a Developer tier support plan.
- I attempted to create a support request, but I am stuck in the "Tell us about the issue to get solutions and support." FAQ loop which only give me a bunch of recommended actions (which couldn't solve my problem) or "Get support on Microsoft Q&A", with no way for me to create a support ticket for my issue.
Urgency:
This issue is critical, as my application relies on this database. I need an immediate resolution or a way to force a rollback.
Any insights or guidance would be highly appreciated!
Azure Database for MySQL
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Mallaiah Sangi 1,145 Reputation points Microsoft External Staff Moderator2025-03-03T02:23:51.53+00:00 Hi @Ken Au
Thanks for the question and for using Microsoft Q&A platform.
For our customers with Developer support plan we have introduced a new experience where you get business hours access to Support Engineers on Microsoft Q&A for prioritized responses, as the first line of support. Additionally, if you have issues pertaining to Azure billing or subscription management, you can always create a support request through the Azure Portal. Looking forward to hearing from you.
Please share the details asked in private message.
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Mallaiah Sangi 1,145 Reputation points Microsoft External Staff Moderator
2025-03-03T16:08:53.8133333+00:00 Hi @Ken Au
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
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Mallaiah Sangi 1,145 Reputation points Microsoft External Staff Moderator
2025-03-04T00:44:24.1033333+00:00 Hi @Ken Au
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
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