Can't log in to Azure Portal

Question

Can't log in to Azure Portal

隆河合 45

When logging in to the Azure Portal, an 8-digit verification code is sent to the Authenticator on my smartphone, but the code required to be entered on the login screen is 6 digits, and an error occurs when verifying. I scanned the barcode and registered it in Authenticator, but then deleted that account. I want to scan the side barcode, but it no longer appears on the login screen.

隆河合 45 Reputation points

2025-03-04T15:17:03.5266667+00:00

This is my case. It's a personal account, so I can't currently log in as an administrator. As the information below says, the only way to deal with this is to get a Microsoft staff member to help. However, when I contacted user support, I was told to contact the Azure department. When I contacted the Azure department, I was told to contact user support, so I've been passed around from one person to the next.

https://jpaztech.github.io/blog/information/How-to-inquiry-to-the-Azure-Support/
https://jpazureid.github.io/blog/azure-active-directory/change-mfa-verification-method/
https://jpazureid.github.io/blog/azure-active-directory/ga-is-locked-out/
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2025-03-04T22:49:51.5433333+00:00
Hello @隆河合,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.

Accepted answer

3 additional answers

Your answer

隆河合 45 Reputation points

2025-03-04T15:17:03.5266667+00:00

This is my case. It's a personal account, so I can't currently log in as an administrator. As the information below says, the only way to deal with this is to get a Microsoft staff member to help. However, when I contacted user support, I was told to contact the Azure department. When I contacted the Azure department, I was told to contact user support, so I've been passed around from one person to the next.

https://jpaztech.github.io/blog/information/How-to-inquiry-to-the-Azure-Support/
https://jpazureid.github.io/blog/azure-active-directory/change-mfa-verification-method/
https://jpazureid.github.io/blog/azure-active-directory/ga-is-locked-out/
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2025-03-04T22:49:51.5433333+00:00

Hello @隆河合,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.

Answer 1

Raja Pothuraju 23,465 Microsoft External Staff Moderator

Hello @隆河合,

Thank you for sharing details over private message.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

隆河合 45 Reputation points

2025-03-18T10:24:44.3966667+00:00

Thanks to Microsoft's support, I was able to log in. However, if my smartphone breaks or gets lost, the same problem may occur again. Is there any preventive measure to avoid login issues in the future?

Answer 2

隆河合 45

Thanks to Microsoft's support, I was able to log in. However, if my smartphone breaks or gets lost, the same problem may occur again. Is there any preventive measure to avoid login issues in the future?

Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-03-19T06:47:08.2733333+00:00

Hi @隆河合

Microsoft Authenticator backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. You can then use the app to recover your information on a new device, potentially avoiding getting locked out or having to recreate accounts.

Follow the document for more information: https://support.microsoft.com/en-us/account-billing/back-up-account-credentials-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40

Hope this helps. Do let us know if you have any further queries.
隆河合 45 Reputation points

2025-03-20T02:08:52.2133333+00:00
My personal Microsoft account is [**ay@hotl.co.jp].

Sign in to the Azure portal site (https://portal.azure.com) with this account.

In the Azure Portal, the user is [**ay_hotl.co.jp#EXT#@**ayhotlco.onmicrosoft.com].

Click [Account Manager] - [View Account] in the upper right corner of the screen to access My Account.

In this case, you will be redirected to "https://account.microsoft.com/?ref=MeControl&refd=portal.azure.com" (personal user account management page).

For other users (********@***ayhotlco.onmicrosoft.com) added in the Azure Portal, you will be redirected to "https://myaccount.microsoft.com/?ref=MeControl" (Azure Portal account management page). Here, you can click [+Add Sign-in Method] and follow the on-screen instructions to register an authentication method.

If you want to add a sign-in method for the Microsoft personal account "ay@hotl.co.jp", log in to Azure Portal, go to the left menu from the home page, click Microsoft Entra ID → Management → Users → click yourself from the list → Authentication Methods, and click [+ Add Authentication Method] from the menu that opens (https://portal.azure.com/#view/Microsoft_AAD_UsersAndTenants/UserProfileMenuBlade/~/UserAuthMethods/userId/*).

Moreover, Microsoft personal accounts cannot add their own, so you must give another Azure Portal user privileged authentication administrator, log in as that user, and perform the operation above 4.

As a result of this operation, two authentication methods, one for personal accounts and one for Azure Portal, will be set on separate management pages.

Before this problem occurred, I had not added an authentication method for Azure Portal. I think it was around the end of 2024, but multi-factor authentication became mandatory for logging in to the Azure Portal, and it seems to have been automatically enabled by the system. So I installed software that reads a QR code with a smartphone when logging in to the Azure Portal and receives the code.

When logging in to the Azure Portal, I checked "Don't show this message again" and logged in, but I was still asked for an authentication code every time, so I turned off multi-factor authentication on the authentication method management page for my personal account (I didn't know about the authentication method management page for the Azure Portal). Even after turning off multi-factor authentication, I was still asked for an authentication code when logging in to the Azure Portal, so I deleted the account from my smartphone and tried to install it again by scanning the QR code, but I was locked out.

This was because I didn't have any knowledge about the Azure Portal, but I think there is a possibility that a number of users will make the same mistake when using the Azure Portal with a personal account.

Answer 3

Konrad 'Sagus' Sagala 81 MVP

Are you a global administrator or standard user? Standard user can ask administrator to reset MFA settings than user can configure an Authenticator once again. You can also try to access your account information https://mysignins.microsoft.com/security-info and add authentication method.

隆河合 45 Reputation points

2025-03-02T20:36:08.4433333+00:00

My account is a personal account, so I can't log in using the link you provided.

Answer 4

Hi @隆河合
Thank you for posting your issue on Microsoft Q&A.

I understand that you are receiving eight-digit authenticator code when trying to sign into personal account.

Even though it’s an 8-digit code. In Microsoft accounts we get 6-digit code in authenticator app while in personal accounts we get 8-digit code.

Try to Re-register MFA. As you are global administrator you can Re-register MFA for user.

When you sign in again, you will be prompted to set up your MFA. Follow the prompts to add the Microsoft Authenticator app again and sign in account you will receive code.

Hope this helps. Do let us know if you have any further queries.

If this answers your query, do click `Accept Answer` and `Yes`.

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Can't log in to Azure Portal

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