Problems accessing my business account

Question

I have a business Microsoft account, under which there are several sub-accounts for employees, so that they can work on a daily basis. Everything was fine until my phone broke, which had an authenticator inside. When I changed to a new phone, I could not transfer the authenticator, so the situation is as follows: I cannot get into my admin profile, neither to add additional workstations, nor to change the payment method, because the card has changed. When I call the info numbers, AI answers me, and at the end they send me a link where I can fix something, but in return I get the message that I cannot log in to the system without an authenticator. :( I am already desperate, and when I receive an email. Is there any other way to contact the security service and remove this authenticator? I know all profile login and passwords, but they are useless withput autentificator

I hope for a quick answer :(

Answer 1

Hi @Pipetech

Please follow the steps outlined by NoOneCan in the thread below to check if you can get in touch with Microsoft's customer service.

https://learn.microsoft.com/en-us/answers/questions/2125540/help-me-i-am-locked-out-from-my-microsoft-business

Additionally, if you still have the contact information for the Microsoft partners who supplied your M365 products, it’s worth reaching out to them to see if they can assist you in getting support from Microsoft directly.

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