Share via

Users can't search within their home folder which we made available offline.

Anonymous
2025-02-03T14:53:00+00:00

As the subject says, our users can't search in their home folder. Our setup is as follows:

  • all users have their home folder mapped to the U drive. To: \fs\users$%USERNAME%
  • several folders are redirected to the U drive, for example: Desktop, Documents, Favorites, etc.
  • for notebook users we have a policy that enables Offline Files for \fs\users$%USERNAME%

The home folder mapping works as expected

The redirections works as expected.

The Offline Files work as expected. When I remove the network from the notebook the files keep available.

But while searching in the U drive for the notebook users there are no results showing.

If I disable the Offline Files and search, the results are shown.

I see other posts on the internet from administrators which have the same issue. But I couldnt find a fix.

https://community.spiceworks.com/t/search-function-not-working-with-folder-redirection-and-offline-file-sync/712918

All help is welcome.

Greetings Jop

*** Moved from Windows / Windows 11 / Files, folders, and storage ***

Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-02-04T15:25:19+00:00

    Hello Jop,

    Based on the information you have provided, it seems that this issue is related to Offline Files. When Offline Files is enabled, the search index may not be updated properly, which can cause search results to not show up.

    To resolve this issue, you can try rebuilding the search index. Here are the steps to do so:

    1. Open Control Panel and go to Indexing Options.
    2. Click on the Advanced button.
    3. Click on the Rebuild button under Troubleshooting.
    4. Wait for the index to be rebuilt.

    After the index has been rebuilt, try searching again and see if the issue has been resolved.

    Best Regards

    Zunhui

    0 comments
  2. Anonymous
    2025-02-07T09:18:50+00:00

    Thanks for your reply. This didn't solve our issue. Do you any other idea?

    0 comments
  3. Anonymous
    2025-02-14T08:35:31+00:00

    Hi,

    Thanks for your reply. I suggest you try the following steps to see if it works:

    1. Go to Settings -> Update & Security.
    2. Select Troubleshooting on the left, then click Search & Indexing > Run the troubleshooter.
    3. Select File does not appear in search results, then click Next.
    4. On the next screen, select Try troubleshooting as an administrator, then follow the on-screen instructions to resolve the search problem.

    Best Regards

    Zunhui

    0 comments