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.NET Runtime Error - Software Crashes When Remote Desktop Connects

Anonymous
2024-06-04T15:21:36+00:00

Hello,

I have instrument software called Perkin Elmer Syngistix that crashes if it is open each time a Windows Remote Desktop connection is made. Windows event viewer will always record .NET Runtime errors when this occurs.

I am using a Windows 10, 10.0.19045 build 19045. I have tried reinstalling the 2015-2022 C++ Redistributables x64 and tried CMD SFC /scannow.

These steps changed the details of the errors I was getting, but the program still crashes every time I make the remote desktop connection. Here is a bit info of the two errors that show up in the event viewer each time this crash occurs. I can upload more information if needed:

ERROR 1:

Application: Syngistix.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

(..many lines of additional details about the exception..)

ERROR 2:

Faulting application name: Syngistix.exe, version: 3.4.2207.37246, time stamp: 0x62e134f3

Faulting module name: KERNELBASE.dll, version: 10.0.19041.4291, time stamp: 0x9a786c8a

Exception code: 0xe0434352

Fault offset: 0x0013fae2

Faulting process id: 0x4460

Faulting application start time: 0x01dab68f63c1fce2

Faulting application path: C:\Program Files (x86)\PerkinElmer\Syngistix-ICPMS\Syngistix.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: aa54e932-adff-43bf-a5b6-bd16d757bcc7

Faulting package full name: 

Faulting package-relative application ID: 

***moved from Windows / Windows 10 / Performance and system failures***

Windows for business Windows Client for IT Pros User experience Remote desktop services and terminal services

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  1. Anonymous
    2024-06-10T08:25:19+00:00

    Hello,

    To troubleshoot a crash that you encounter when establishing a remote desktop connection with Perkin Elmer Syngistix software, try the following steps:

    1. Make sure your Windows 10 system is up to date and install all available patches, especially for .NET related system components.
    2. Check for video card driver updates to rule out outdated drivers that cause compatibility issues with certain applications.
    3. Check the specific Settings related to the graphics card on the remote desktop. Open Group Policy on Remote Host (gpedit.msc), navigate to Computer Configuration -> Administrative Templates ->Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Remote Session Environment. Select Apply Hardware graphics adapter to all remote desktop service sessions. Right-click and choose Enabled from the shortcut menu. Save the Settings and restart the remote host.
    4. Try running it in compatibility mode on Windows 10. Right-click Syngistix.exe > Properties > Compatibility > Check "Run this program in Compatibility mode" > Select an older version of Windows.
    5. Try to repair the.NET Framework. You can download Microsoft .NET Framework Repair Tool and follow the tool's instructions to fix it.

    If the above steps do not resolve the problem, you are advised to contact Perkin Elmer's support department for further assistance.

    I hope this helps.

    Regards

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