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NEED SUPPORT FROM MICROSOFT I need help with password, authentication app on phone, and fixing company name & payment method

Anonymous
2024-08-15T20:45:46+00:00

I have spent over 3 hours trying to get into my 2 MS 365 accounts to change the payment method. I tried resetting my password and it keeps saying it's incorrect. It wants me to use an authentication app on my phone so I downloaded Microsoft Authenticator that says SafeAuth when I look at it. I have yet to get a code that has worked in entering with account.

My company name changed 2 years ago. I need to get this fixed.

And I want to change the payment method for these accounts.

I need someone to help me.

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  1. Anonymous
    2024-08-18T17:39:13+00:00

    Hello，

    Thank you for posting in the Microsoft Community forum.

    Since this forum does not have a dedicated engineer working on this topic, it is recommended that you ask again in the following forum:

    Microsoft 365 - Microsoft Q&A

    When Posting a question, select the following Tags:

    Thank you for your understanding and cooperation.

    Best regards

    Jacen

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