RDP issues

Question

I did all the recommended troubleshooting steps and i still have RDP issues whenever connect to the VM or it connects and then move very slowly then disconnect with a RDP error ( error code: 0x10 )

Answer 1

Hi Cannoy miller,

Thank you for posting in the Microsoft Community Forums.

Reset the remote desktop configuration:

In the Azure portal, select the VM that is having issues.

Scroll to the bottom of the settings pane and find the Help section.

Click the Reset Password button (sometimes used to reset the RDP configuration).

Follow the prompts to reset the RDP configuration or user credentials.

Check the network security group rules:

Use the IP Flow Verification feature to verify that rules in the Network Security Group (NSG) are blocking incoming or outgoing VM traffic.

Ensure that there is an inbound “allow” NSG rule for the RDP port (default 3389).

Review the VM boot diagnostics:

Determine if the VM is reporting any problems by reviewing the VM console logs.

This may indicate a broader issue affecting the RDP connection.

Reset the VM's NIC:

In the Azure portal, select the VM and scroll to the bottom of the settings pane.

Find and click on the “Reset Network Interface Card (NIC)” option.

This will reset the VM's network interface and may resolve network connectivity issues.

Check the status of the VM resource operation:

In the Azure portal, verify that there are no known issues with the Azure platform that may affect the connectivity of the VM.

Click the Resource Status button for the VM for more information.

Restart the VM:

Sometimes a simple restart of the VM can correct any underlying issues.

Select the VM in the Azure portal and click the “Restart” button.

Redeploy the VM:

If none of the above steps work, try redeploying the VM.

This redeploys the VM to another host within Azure and may resolve any underlying platform or network issues.

Note that this operation will lose temporary disk data and update the dynamic IP address associated with the VM.

Verify routing:

Use the Next Leap Point feature of the Network Observer to verify that routing is blocking traffic to or from the VM.

View Valid Routes to see all valid routes for network interfaces.

Check local network devices:

Ensure that local network devices such as routers and firewalls are not blocking outbound TCP port 3389.

Update or reinstall VMware Tools and VMware Workstation:

If you are using a VMware virtual machine, make sure VMware Tools is up to date and try reinstalling it.

Also, check that VMware Workstation is up-to-date and consider reinstalling it to fix any missing or corrupted virtual network settings.

Best regards

Neuvi