Windows Error Reporting - Event ID 1001

Question

Hi Experts,

Our server was on high memory usage at 96% and we are able to see the below information message around the same time. Is it because of the below message ? we are not sure why sudden the server was on high memory utilization.

Please advice.

Event Name: WindowsUpdateFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.14393.7330

P2: 80240032

P3: 00000000-0000-0000-0000-000000000000

P4: Scan

P5: 0

P6: 1

P7: 0

P8: <<PROCESS>>: powershell.exe

P9: {00000000-0000-0000-0000-000000000000}

P10: 0

Attached files:

These files may be available here:

Analysis symbol: 

Rechecking for solution: 0

Report Id: daa8317d-aa00-11ef-b959-8b721bea4c15

Report Status: 262144

Hashed bucket: 

Regards,

Akbar

***moved from Windows / Windows 10 / Performance and system failures***

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

The high memory usage on your server could be related to the WindowsUpdateFailure3 event. This event is often associated with issues in the Windows Update process, which can sometimes lead to high memory consumption, especially if the update process gets stuck or encounters errors.

Here are a few steps you can take to troubleshoot and potentially resolve the issue:

Check for Pending Updates: Ensure that all Windows updates are installed. Sometimes, pending updates can cause high memory usage.

Restart Windows Update Service: Restarting the Windows Update service can help clear any stuck processes. You can do this via the Services console (services.msc).

Run Windows Update Troubleshooter: Use the built-in Windows Update Troubleshooter to identify and fix issues.

Check for Resource-Intensive Processes: Use Task Manager or Resource Monitor to identify if any specific processes are consuming excessive memory.

Review Event Logs: Check the Event Viewer for any additional errors or warnings that might provide more context.

If the issue persists, you might want to consider temporarily disabling the Windows Update service to see if it stabilizes the memory usage.

Best Regards,

Wesley Li