When trying to add a network printer drivers on windows 11, getting error 0x0000709

Question

Hi everyone.

In my organization, there are multiple windows 2019 print servers for each of our sites.

Some time ago, something happened to one of the servers (not sure what happened), but now anyone in the site (or other sites) who has windows 11 computer, who tried to install the network printers drivers, gets the following error -

Points to notice:

1. Users who have Windows 10 OS installed, can successfully install any printer driver from that specific server, from any site.
   Once I upgrade them to windows 11, the already existing printer drivers from this specific server, stop working and showing "server offline".
2. If going for a clean Windows 11 OS image, the client PC is receiving the error shown above when trying to install drivers from that specific server, regardless of the site the user is located in.
3. Any other Print servers from different sites which are configured the same way, work perfectly fine for Windows 11 computers regardless of what site the user is located.

So the issue only occurs with this specific server, and only for Windows 11 OS workstations.

Anyone faced this issue before or have anything in mind?

Thank you in advance

***Move from Windows / Windows 11 / Devices and drivers ***

Answer 1

Hello,

Verify whether this issue was caused by the RPC problem:

Use RPC over Named Pipes for client – server communication

• Enable by using Group Policy:
  Path: Computer Configuration > Administrative Templates > Printers > Configure RPC connection Settings
  Enable and set to RpcOverNamedPipes.
• Enable the setting by using the registry:
  Run reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Printers\RPC" /v RpcUseNamedPipeProtocol /t REG_DWORD /d 1 /f

Reference links:

Connecting to a shared/network printer returns error - 0x00000709 - Microsoft Community

Windows 11 RPC connection updates for print - Windows Client | Microsoft Learn

I hope this information helps.

Best regards,

Karlie Weng