Hello,
Thank you for posting in Microsoft Community forum.
Based on the description, I understand your question is related to old app.
This issue might be related to driver compatibility with the new computers. Try checking with your company's IT department or the developers of the apps to see if updated drivers are available for the new computers. Additionally, you can try troubleshooting the USB ports by checking Device Manager for any driver issues or conflicts.
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Have a nice day.
Best Regards,
Molly