windows update cannot update

Question

My update status shows "Updates are available", but the "Install Now" button cannot be clicked. And I can't upload image files now. Where should I go to change the settings so that I can successfully install the update file? Thanks!

--------以下中文---------

我的更新狀態顯示"已有可用的更新"，但是"立即安裝"的按鈕不能點擊。
我目前也無法上傳圖檔。
我應該去哪更改設定，才能成功安裝更新檔?
謝謝幫忙

Answer 1

Hello

Please check your Update Group Policy. Sometimes, group policy settings can interfere with updates:

1. Press Win + R, type gpedit.msc, and press Enter.
2. Navigate to Computer Configuration -> Administrative Templates -> Windows Components -> Windows Update.
3. Look for settings related to Windows Update and make sure they are configured correctly.

Since your ability to restart the server is limited, If these steps don’t resolve the issue, you may need to consult with Microsoft support team.

Answer 2

你好，莉莉_157，

感謝您在 Microsoft 社群論壇上發文。

您所描述的情況可能是由於某些系統設定或服務所造成的。您可以嘗試以下一些步驟來解決該問題：

1.重新啟動電腦：有時簡單的重新啟動就可以解決很多問題。嘗試重新啟動電腦並再次檢查更新。

2. 確保 Windows Update 服務已啟動：

• 按 Win + R，輸入“services.msc”，然後按 Enter。
• 在服務清單中找到Windows Update服務，右鍵點選並選擇啟動或重新啟動。

3. 執行 Windows 更新疑難排解：

• 前往「設定」>「更新與安全性」>「故障排除」。
• 選擇 Windows 更新並執行疑難排解程式。

4.清除Windows更新快取：

• 開啟命令提示字元（以管理員身份執行）。
• 輸入以下命令並按 Enter： net stop wuauserv net stop cryptSvc net stop bits net stop msiserver
• 然後輸入以下命令重命名 SoftwareDistribution 和 Catroot2 資料夾： ren C:WindowsSoftwareDistribution SoftwareDistribution.old ren C:WindowsSystem32catroot2 Catroot2.old
• 重新啟動之前停止的服務： net start wuauserv net start cryptSvc net start bits net start msiserver

5. 確保您的系統設定沒有阻止某些類型的更新：前往“設定 > 更新和安全性 > Windows 更新 > 進階選項”，然後檢查是否關閉了任何與更新相關的設定。

希望有幫助。

親切的問候，

雷

Thank you for your message

I tried the points 1 to 5 you mentioned, but it still seems to be ineffective.

My "Install Now" converted to "Check for Updates" but it's still gray and unclickable.

Also, my computer is a Server. I wonder if this would be a problem?

I can only shut it down once a month. I turned it off yesterday... so I have to wait until next month.

Answer 3

Hello Liliy_157,

thank you for posting on the Microsoft Community forums.

The situation you describe may be due to certain system settings or services. Here are some steps you can try to resolve it:

1. Restart your computer: Sometimes a simple reboot can solve a lot of problems. Try restarting your computer and checking for updates again.
2. Make sure the Windows Update service is started:
   • Press Win + R, type 'services.msc', and press Enter.
   • Find the Windows Update service in the list of services, right-click and select Start or Restart.
3. Run the Windows Update Troubleshooter:
   • Go to Settings > Update & Security > Troubleshooting.
   • Select Windows Update and run the troubleshooter.
4. Clear Windows Update Cache:
   • Open the Command Prompt (run as administrator).
   • Enter the following command and press Enter:
   net stop wuauserv net stop cryptSvc net stop bits net stop msiserver
   • Then enter the following command to rename the SoftwareDistribution and Catroot2 folders:
   ren C:WindowsSoftwareDistribution SoftwareDistribution.old ren C:WindowsSystem32catroot2 Catroot2.old
   • Services that were stopped before restarting:
   net start wuauserv net start cryptSvc net start bits net start msiserver
5. Make sure your system settings aren't blocking certain types of updates: Go to "Settings > Update & Security > Windows Update > Advanced Options" and check if any update-related settings are turned off.

Hope it helps.

Kind regards,

Lei