Password allegedly blocked prevents me from creating a work account

Question

Windows version: Windows 11 Business

Hello

On my PC, I cannot create a user account and connect it to my work account.

It keeps saying that my work account was blocked because I tried too many times with an incorrect password.

Yet, from my personal account session, I can access this work account and it does not return that "blocked account" message.

You may say "why don't you then use this way to connect to your work account?". Well, I need to be on a work account session when I am at work and cannot only connect to my work account from my personal account. I really need these two user sessions to be kept apart because their potential users (colleague, family) should not see what's in the other session.

Please help

Thanks

***Move from Windows / Windows 11 / Accounts, profiles, and login***

Answer 1

Hi BugumMC,

Thank you for posting in the Microsoft Community Forums.

I. Solve the problem that the work account is blocked

Confirm account status:

Access the work account from your personal account session and check if there are any detailed notifications or alerts about the account being blocked.

Reset password:

If possible, reset the password via the password reset feature of your work account. This usually involves using the email address or mobile number associated with the account to receive a link or verification code to reset the password.

Contact IT Support:

If you are unable to reset your password on your own, or if the reason for your account being blocked is unknown, contact your company's IT support team. They can provide further assistance, including unlocking the account or offering alternative solutions.

II. Creating a new user account and connecting to a work account

Prepare the necessary information:

Make sure you have all the information you need to create a new user account, such as email address, password, name, etc.

Create a new user account:

On your PC, create a new user account through the Control Panel or Settings app. Make sure to select the correct account type (for example, Local Account or Microsoft Account).

Connect to a work account:

Once the new user account has been successfully created, try to connect it to a work account. This usually involves logging into the application or service of the work account in the new user account and following the relevant prompts to connect.

Be aware of account security:

Make sure you follow best security practices when creating and connecting to accounts. Use strong passwords, enable dual authentication (if available), and update your account information regularly.

Other Considerations

Distinguish between user sessions:

Ensure that your work and personal accounts are running in separate user sessions. This can be accomplished by logging in under different user accounts.

Privacy and Permissions:

Configure the privacy and permissions settings for each account to ensure that only appropriate users have access to sensitive information.

Regular checks and updates:

Regularly check your account settings and connection status to make sure everything is in order. Apply any changes or updates promptly.

Best regards

Neuvi

Answer 2

Thanks for your reply but unfortunately it does not help me much as it does not answer my question.