Pc is crashing

Question

When i first turn on my pc it works perfectly fine and Im able to game or do anything I need. However after it goes into Idle mode and I come back to use it it only lasts for about 5 minutes before the screen goes dark and the fans go ballistic. Ive checked the event viewer and this is what it says.

Log Name:      Application

Source:        Application Error

Date:          6/16/2024 9:59:53 PM

Event ID:      1000

Task Category: Application Crashing Events

Level:         Error

Keywords:     

User:          Window Manager\DWM-1

Computer:      Azul

Description:

Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33

Faulting module name: dwmcore.dll, version: 10.0.22621.3672, time stamp: 0xf8a2940e

Exception code: 0x8898008d

Fault offset: 0x00000000001201a1

Faulting process id: 0x0x6590

Faulting application start time: 0x0x1DAC0626C9B689E

Faulting application path: C:\Windows\system32\dwm.exe

Faulting module path: C:\Windows\system32\dwmcore.dll

Report Id: 40d6fde5-bf2a-4ad7-ba1b-f7afaeb43348

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

    <EventID>1000</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>100</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2024-06-17T02:59:53.6394740Z" />

    <EventRecordID>32285</EventRecordID>

    <Correlation />

    <Execution ProcessID="7724" ThreadID="24696" />

    <Channel>Application</Channel>

    <Computer>Azul</Computer>

    <Security UserID="S-1-5-90-0-1" />

  </System>

  <EventData>

    <Data Name="AppName">dwm.exe</Data>

    <Data Name="AppVersion">10.0.22621.3672</Data>

    <Data Name="AppTimeStamp">85e98d33</Data>

    <Data Name="ModuleName">dwmcore.dll</Data>

    <Data Name="ModuleVersion">10.0.22621.3672</Data>

    <Data Name="ModuleTimeStamp">f8a2940e</Data>

    <Data Name="ExceptionCode">8898008d</Data>

    <Data Name="FaultingOffset">00000000001201a1</Data>

    <Data Name="ProcessId">0x6590</Data>

    <Data Name="ProcessCreationTime">0x1dac0626c9b689e</Data>

    <Data Name="AppPath">C:\Windows\system32\dwm.exe</Data>

    <Data Name="ModulePath">C:\Windows\system32\dwmcore.dll</Data>

    <Data Name="IntegratorReportId">40d6fde5-bf2a-4ad7-ba1b-f7afaeb43348</Data>

    <Data Name="PackageFullName">

    </Data>

    <Data Name="PackageRelativeAppId">

    </Data>

  </EventData>

</Event>

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to PC crash dwm.exe 0x85e98d33.

1. Put the loading machine in safe mode, and then repeat the operation:

Start your PC in Safe Mode in Windows - Microsoft Support

2. Open a command prompt window by selecting Run as administrator and type verifier to open the Driver Verifier Manager.

Driver Verifier - Drivers for Windows | Microsoft Learn

3. Try a clean boot:

How to perform a clean boot on Windows - Microsoft Support

4. Update your drivers, if Driver Verifier has detected a specific one, you can update that driver and see if that fixes the problem.

Press Windows + 'R' and type devmgmt.msc to open Device Manager.

Locate the device and double-click on it to expand.

Double-click on the driver and go to the Drivers tab.

Click "Update Driver" and select "Automatic Search" for drivers.

5. After above steps try monitor the issue, if it still persist.

Have a nice day. 

Best Regards,

Molly