HOW CAN I CONNECT TO A SHARED PRINTER IN WINDOWS 11 24H2

Question

i cant connect to a network printer after i updated my computer to windows 11 24H2 .,

***Move from Windows / Windows 11 / Windows update***

Answer 1

Hello,

If you're experiencing issues accessing shared printers on your network, please follow these troubleshooting steps:

1. Verify Network Connectivity: Use the ping command with your printer's IP address to check that basic network connectivity is established.

2. Temporarily Disable Security Software: If necessary, temporarily disable any security software, like antivirus or firewall programs, as they might be blocking the connection.

3. Manually Add the Shared Printer:

• Navigate to Start > Settings > Bluetooth & devices > Printers & scanners.
• Click on "Add device" and proceed to manually add the printer if it doesn't automatically appear.

4. Restart the Print Spooler Service:

• Press Win + R, type services.msc, and press Enter.
• Locate the "Print Spooler" service, right-click it, and choose "Restart" from the context menu.

After completing these steps, attempt to print a test page to see if the issue has been resolved. If problems persist, consider checking for driver updates or using the built-in Windows troubleshooter for printers.

Reference: Fix printer connection and printing problems in Windows - Microsoft Support

I hope this information helps.

Best regards,

Karlie Weng