Windows Server 2022 : Unable to windows update

Question

(Moved from Windows)

I'm trying to install the cumulative (2024-06 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5039227) and it fails: KB5039227. Retried it and I saw it reporting 100% done but then I get error: There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80073701).  

What can I do to fix this?

Answer 1

Hello sreyes27,

I'm sorry to hear that you're encountering an error while trying to install KB5039227. The error code usually indicates that there are missing or corrupt system files that are preventing the update from being installed. Here is some steps you can try:

1.Run Windows Update Troubleshooter.

Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Select Windows Update and run the troubleshooter.

2. Run System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM).

Open a Command Prompt as an administrator. You can do this by run the following commands in the Prompt Command as an administrator:

DISM.exe /Online /Cleanup-image /Restorehealth 

sfc /scannow

The DISM command fixes the Windows image, and the SFC command scans and repairs corrupted system files.

3. Reset Windows Update components manually.

You can do this by following the steps in Additional resources for Windows Update - Windows Client | Microsoft Learn.

4. Manually Install the Update.

You can download the update from Microsoft Update Catalog.

Hoe it helps.

Kind regards,

Lei

Answer 2

What a disappointment. I followed all of your instructions (I believe so) and still generated the error: Security Update for Windows (KB5039227)

after downloading '2024-06 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5039227)" from the Microsoft catalog https://www.catalog.update.microsoft.com/Home.aspx''.  I even disabled Defender thinking this was the reason it was failing. What can I do now?

I have to report that I find it so unusual that the update reports 100% successful when it then reports failure. Why is this? What happens after the indication of 100% successful install for the update to ultimately fail? This part is failing the entire update.

Thank you for your help.

~Salomon

Answer 3

Hello,

it's really confusing to come across an update report that is 100% successful and then fails. Usually, this is caused by some conflict or other potential problem in the system. You can check this error in the setupact.log and WindowsUpdate.log. However, you will need to contact Global Customer Service phone numbers - Microsoft Support for further assistant because the log analysis is out of my scope.

Answer 4

Thank you for your reply.

I agree with you. It's a big issue and I might add inappropriate to wait for the entire windows update installation, have it report 100% successful, and then die with some obscure error. It is not what a customer, who is dependant on the successful completion of the windows update, would expect. I wish our conversation log up to this point can be seen by the Global Support People without me having to start all over explaining what I'm seeing. Is there a facility similar to this one that I can go to resolve my issue?

Thank you for your assistance.

~Salomon

Answer 5

We had numerous 2022 Servers fail to install the KB5039227 update. Some of the servers were recently deployed, so more than likely

no corrupted system files. We plan to open a case with Microsoft.