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Preview Voice for Microsoft Helena not working after installing via PowerShell Script

Anonymous
2024-04-25T17:35:08+00:00

Hi,

I am working with a machine that has Windows 10 Enterprise 2016 LTSB with OS Version 1607. I had to install the Spanish Language Pack and the Microsoft Helena Text to Speech voice via offline (Meaning that I had no access to internet).

I was able to install the Spanish Language Pack and the Microsoft Helena via PowerShell Script with the language pack cab file and the Text to Speech FOD (Feature on Demand). I also see that the Helena entry is present in the registry, both in the Speech and SpeechOne_Core location.

In the Settings->Time & Language -> Speech, when I select the Microsoft Helena from the Text to Speech dropdown and click on Preview Voice, no sound is coming. The other pre-installed voices work fine.

Is there any limitations on Windows 10 Enterprise 2016 LTSB with OS Version 1607? Is there an additional step I need to do to enable the voice?

***moved from Windows / Windows 10 / Input and language***

Windows for business | Windows Client for IT Pros | Performance | Windows desktop and shell experience

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  1. Anonymous
    2024-05-03T03:00:29+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to voice.

    1. The Helena voice may not be fully compatible with this Server 2016 LTSB version. Because it is a old LTSB version.
    2. You can try reinstall Language Pack and Helena Voice and check if it works.
    3. Click Settings > Update & Security > Windows Update / check for updates to install the latest update.
    4. Open the Registry Editor

    HKEY_LOCAL_MACHIN\SOFTWARE\Microsoft\Speech_OneCore\Voices\Tokens

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Speech\Voices\Tokens

    Verify that the Helena entry exists and has the correct values

    1. Restart the Windows Speech Recognition and Windows Speech Service  
    2. Right-click on the Sound icon in the taskbar. Go to the Playback tab. Select your audio device and click “Set as Default.”

    If the audio device isn’t listed, right-click on an empty space under the Playback tab and choose “Show Disabled Devices.” Ensure that your audio device is correctly configured.

    Have a nice day. 

    Best Regards,

    Molly

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