Hello Ben724,
Thank you for posting in Microsoft Community forum.
I'm sorry to hear about the difficulties you've been experiencing with your pay per incident ticket. To get in touch with the team that handles issues with pay per incident billing, you can contact Microsoft Support directly at 1-800-MICROSOFT (1-800-642-7676). They should be able to assist you with resolving this issue and getting your refund processed. Please have your ticket number and account information ready when you call.
If the number above doesn't work, you can also look for a dedicated customer service phone number for your region in the link below:
Contact Microsoft Store Support - Microsoft Support
I hope the information above is helpful.
If you have any question or concern, please feel free to let us know.
Best Regards,
Haijian Shan