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cannot connect to server 2016

Anonymous
2024-06-10T18:20:37+00:00

My hard drives on Windows Server 2016 got full and was unable to backup client computers. I turned Server off. Got new HDD and installed after several days. Powered up Server, all is well, did Server updates, started backup overnight.

The next morning, cannot connect to Sever. User/Password is correct, Client and Server are connected to network/internet, rebooted both, still cannot connect.

Only thing that changed was new HDD in Server and Server updates. It worked fine and started backup, so the issue was after beginning backup. What is issue?

I encountered similar issue two years ago or so. Does MS do updates that mess up connectivity of Server? That would be a terrible idea. How to I re-establish connection?

Screenshot in post also.

MC

Windows for business | Windows Server | Networking | Network connectivity and file sharing

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  1. Anonymous
    2024-06-11T00:37:23+00:00

    Dear Mark,

    Thank you for reaching out with your issue regarding connecting to your Windows Server 2016 via Remote Desktop. Based on the information provided, it seems there may be a configuration or service issue that arose after installing a new hard drive and performing server updates. Here are detailed steps to help you troubleshoot and resolve this issue:

    Troubleshooting Steps

    1. Verify Remote Desktop is Enabled

    Please ensure that Remote Desktop is enabled on the server:

    1. Open Server Manager.
    2. Go to Local Server.
    3. Check the status of Remote Desktop. If it is disabled, click on Disabled and change it to Enabled.
    4. Check Firewall Settings

    Ensure that the firewall is not blocking Remote Desktop connections:

    1. Open Control Panel and go to System and Security > Windows Firewall.
    2. Click on Allow an app or feature through Windows Firewall.
    3. Ensure Remote Desktop is allowed for both private and public networks.

    Image

    1. Check Network Configuration

    Ensure the server is properly connected to the network:

    1. Open Command Prompt and run the following command to check the server's IP address: 
       ipconfig
    2. Verify that the IP address is in the same subnet as the client computer.
    3. Verify Remote Desktop Services

    Ensure that the necessary services are running:

    1. Open Services (type services.msc in the Run dialog).
    2. Find Remote Desktop Services and ensure it is running. If not, start the service.
    3. Check Group Policy Settings

    Ensure that Group Policy is not disabling Remote Desktop:

    1. Open Group Policy Editor (type gpedit.msc in the Run dialog).
    2. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.
    3. Ensure Allow users to connect remotely using Remote Desktop Services is enabled.
    4. Check for Recent Updates

    Review recent updates that might have affected connectivity:

    1. Open Settings > Update & Security > Windows Update > View update history.
    2. Identify any recent updates that might have been installed and consider rolling them back if necessary.
    3. Use Safe Mode with Networking

    Boot the server into Safe Mode with Networking to see if you can connect via Remote Desktop:

    1. Restart the server and press F8 before the Windows logo appears.
    2. Select Safe Mode with Networking.
    3. Attempt to connect via Remote Desktop.

    Please try these steps and let me know the results. If the issue persists, we can explore further troubleshooting options.

    Thank you for your patience and cooperation.

    Best regards,

    Rosy

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