Adobe apps do not automatically open despite being set to default, opens personal files only.

Question

When attempting to double-click an Adobe related file (pdf, photoshop file, illustrator file, etc.) the program will not automatically open the file, instead we will receive a prompt to "Select a work app to open this file" and it states that the default app opens personal files only. If we then click on the default program it will open just fine. We aren't sure what is causing this, but we have only noticed this issue since upgrading our corporate devices to Windows 11.

*** Moved from Windows / Windows 11 / Apps / Windows apps ***

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to adobe apps do not automatically open despite being set to default, opens personal files only.

Try check the settings related to app, open settings/ Apps/ Default apps, locate the Adobe app (e.g., Adobe Acrobat, Photoshop). Check if the file types are associated with the correct Adobe app. Or scroll down and click on Reset under “Reset to the Microsoft recommended defaults”.

You can also try reinstalling the Adobe App, check the latest version, and make sure that app is compatible with your system version.

Windows 11 has enhanced support for work and personal profiles. It seems like the system is distinguishing between work and personal files. Open Settings > Accounts > Access work or school. Check if your work account is properly set up and that the Adobe apps are allowed to open work files.

Have a nice day. 

Best Regards,

Molly