Hello
Thank you for posting on the Microsoft Community Forums.
Based on the description, I understand that your issue is related to Win 7.
Windows 7 ended on January 14, 2020. After this date, these products will no longer receive security updates, non-security updates, bug fixes, technical support, or online technical content updates. It is recommended to upgrade to the latest Windows 10/11 version.
Have a good day.
Sincerely
Molly