Share via

Windows server 2012 R2 : KB5039294 "we couldn't complete the update"

Anonymous
2024-10-04T08:38:00+00:00

So, I tried to install this KB5039294 ESU on multiple Windows server 2012 R2 and end up with the very same ""we couldn't complete the updates, undoing changes"

there's no Azure-Arc service installed on any of those servers.

Here's what I've tried so far: Run DISM /online /cleanup-image /restorehealth, SFC /scannow, rename software distribution folder. No luck at all. Another update can be installed just fine.

is there someone else suffer the same issue?

Windows Server | Devices and deployment | Install Windows updates, features, or roles

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments
Accepted answer
  1. Anonymous
    2024-10-07T08:02:24+00:00

    Thank you Haijian, I already found that KB5039294 has been replaced by KB5043138 but then again, I also noticed that 2012 R2 already reached it EoS and I don't have ESU license, so it only installed KB5031419 for me. I will discuss this with my manager and see what's the direction.

    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-10-07T07:06:09+00:00

    Hello  Itsarapong Intoum，

    Thank you for posting in Microsoft Community forum.

    It sounds like you've already tried a few common troubleshooting steps. Here are some additional steps that you can take to troubleshoot and potentially resolve the issue with KB5039294 not installing:

    1. Check the Update Log:
      • Review the Windows Update log files to gather more specifics about why the update is failing. The main log file is located at C:\Windows\WindowsUpdate.log. Look for any error messages or codes that might provide more context.
    2. Install the Servicing Stack Update (SSU):
      • Sometimes, installing the latest Servicing Stack Update (SSU) can help in resolving issues related to other updates. Make sure you have the most current SSU installed:
        • Download the latest SSU for Windows Server 2012 R2 from the Microsoft Update Catalog.
        • Install the SSU manually.
    3. Ensure ESU License is Active:
      • Make sure you have a valid Extended Security Updates (ESU) license installed and activated. Sometimes updates won't install if the ESU key is missing or not activated properly.
    4. Disable Antivirus/Endpoint Security Software:
      • Temporarily disable any antivirus or endpoint security software that might be interfering with the update process. Make sure to re-enable it afterward.
    5. Manual Update Installation:
      • Download the standalone package for KB5039294 from the Microsoft Update Catalog and attempt to install it manually.
    6. Review and Repair Windows Components:
      • Sometimes components need to be repaired:
        • Open a Command Prompt as an administrator.
        • Type: 
          
       DISM /online /cleanup-image /checkhealth 

       DISM /online /cleanup-image /scanhealth
      • If issues are found, use: 
        
     DISM /online /cleanup-image /restorehealth
    7. Check Disk for Errors:
      • Check the disk for errors using CHKDSK: 
        
     chkdsk C: /f /r
    8. Consult Event Viewer:
      • Look in the Event Viewer for any related logs under Applications and Services Logs\Microsoft\Windows\WindowsUpdateClient and System. This might give more detailed error codes which can be useful for finding a solution.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Haijian Shan

    0 comments