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Task Manager Disappear immediately after opining - Windows Server 2022

Anonymous
2024-01-01T06:34:12+00:00

Hi,

I am currently facing a critical issue with my Windows Server 2022. Whenever I attempt to open Task Manager, it disappears immediately. Despite having Quick Heal Antivirus installed, the problem persists.

Upon running a scan with MSERT, it detected and successfully removed Trojan:Win32/Farfli.AW!MTB. Subsequently, after restarting the server, my antivirus identified VBS.Trojan.Agent.46161 in C:\6660.vbs, with a web browsing detection indicating harmful website access:

Website accessed: www.vivoios.com:8283/wk.exe

Action taken: Blocked

Although this temporarily resolves the Task Manager issue, it reoccurs after a few days. I am seeking urgent assistance to identify the root cause of this problem and implement a permanent solution.
Thanks

Windows for business | Windows Server | Performance | Other

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  1. Anonymous
    2024-01-01T08:06:31+00:00

    Hello,

    Thanks for reaching out! I'm Microsoft user like you.

    1. Please perform full scan of your Server using Antivirus software.
    2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter -> C:\Windows\Temp -> %USERPROFILE%\AppData\Local\Temp
    3. Run Disk Cleanup from Select C:\ Drive from Properties- > General -> Disk Cleanup - >Cleanup system files
    4. Run below DISM commands from elevated

    prompt.

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    1. Run sfc /scannow from elevated prompt.

    In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

    Best Regards,

    Prakash

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  2. Anonymous
    2024-01-01T10:41:00+00:00

    Hi Prakash,

    Thank you so much for your swift response to my post.

    I've followed the steps 2 and 3 as advised, and I'm delighted to share that I successfully opened Task Manager! :-D

    I'll be keeping a close eye on the system in the coming days, hoping that the issue doesn't recur.

    Appreciate your assistance!

    Best regards,

    Ismail

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  5. Anonymous
    2024-01-03T12:41:10+00:00

    Hello,

    Thanks for reaching out! I'm Microsoft user like you.

    1. Please perform full scan of your Server using Antivirus software.
    2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter
      -> C:\Windows\Temp
      -> %USERPROFILE%\AppData\Local\Temp
    3. Run Disk Cleanup from Select C:\ Drive from Properties- > General -> Disk Cleanup - >Cleanup system files
    4. Run below DISM commands from elevated
      prompt.

    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth

    1. Run sfc /scannow from elevated prompt.

    In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

    Best Regards,
    Prakash

    Hi,

    Again Task Manager disappeared, and then I repeated the steps suggested but nothing happened, then i ran MSERT again, and it detected Trojan:Win32/Farfli.AW!MTB. and removed

    after that i opened a task manager this time it dint closed

    so it is clear that this trojan activating again, but how to remove it completely

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