I have been trying for the last 2 months trying to get my network to work on this laptop

Question

for the last 2 months i have looked at every you tube every troubleshooting and everybody fix and i still have no network on this laptop i can access the internet so that tells me the WiFi adapter is working fine the LapTop is about 6 Months old I had all my NAS drive show up and they disappear for no reason I can get on my desktops and see each of the other computers on the network and all the NAS drives BUT i can only see the MYCLOUD NAS drives on this LapTop I can't see my TerraMaster NAS drive that's the main one that I need access to I can IP into the drive through the LapTop BUT once again all this was working then it and the other Desktop computer dissapeared off the Network Explore I have Restored this LapTop to Default 3 times and I still can't see the NAS drives and other computers on the Network Explore I have follow detailed instructions on the Network Discovery and Sharing to NA still every thing is turn on Flipped on and checked I dont know what else could hold the Network from seeing the others and the NAS drives so I'm wondering could the Microsoft Account or is there something In my Account that's holding Network Discovery out.

***moved from Windows / Windows 11 / Files, folders, and storage***

Answer 1

Hello ,

Thank you for posting in Microsoft Community forum.

Based on the problem you described, here are some possible causes and solutions, you can check them one by one:

1. Although you mentioned that network discovery and file sharing are turned on, it is recommended to confirm again:

Open Control Panel -> Network and Sharing Center -> Change advanced sharing settings.

Make sure "Enable network discovery" and "Enable file and printer sharing" are checked.

Also make sure the "Enable sharing with password protection" setting is turned off.

2. If the network type is "Public", some devices may be hidden.

Click the network icon in the taskbar -> Select the currently connected network -> Check if the network type is "Private".

If it is "Public", change it to "Private".

3. Windows turns off some older versions of the SMB protocol by default, which may cause the NAS to fail to display:

Open Control Panel ->Programs and Features -> Turn Windows features on or off.

Make sure "SMB 1.0/CIFS file sharing support" is enabled, then restart the computer.

4. Open the Service Manager (services.msc), find these services and make sure the status is "Running":

Function Discovery Provider Host

Function Discovery Resource Publication

SSDP Discovery

UPnP Device Host

5. Firewalls or third-party security software may block LAN communication:

Temporarily turn off the firewall and antivirus software to see if it returns to normal.

If it returns to normal, you can manually add exceptions for LAN sharing.

6. If the device can be accessed via the IP address but cannot be displayed in the web browser, you can try to fix the IP address and map it manually:

Open File Explorer -> Enter \ in the address bar (for example, \192.168.1.100).

If it can be accessed, right-click the folder to be mapped, click "Map Network Drive", and assign it a drive letter.

7. If you are using a Microsoft account to log in, check whether Windows synchronization settings (such as password synchronization) are turned on. Sometimes synchronization may overwrite local settings.

Log in to the system with a local account to rule out the possibility of account problems.

8. Make sure your Wi-Fi network card driver and Windows system are up to date.

If you have recently updated the system or driver, you can also try to roll back to the old version to see if the problem is solved.

Confirm that the sharing permissions of the TerraMaster NAS are configured correctly, especially whether the workgroup name is consistent with your LAN.

Sometimes the NAS device may need to be restarted or the firmware updated.

I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.

Regards,
Jill Zhou

Answer 2

1. check and recheck all the network discovery and sharing on

2 turn off Public and left Private on

3. checked SMB all of them are on
4. went in to Service and made sure all of them are running they are
5. all firewall's are turn off EXCEPT the one's in the Router itself
6. tried to map a drive BUT once you map a drive with the IP address it goes into the TerraMaster TOS OS system so NO it's not really accessing the drive it's just starting the OS with in the TerraMaster itself
7. tried looking at that is there a difference between a PIN sign in and a Password sign so logged out and created another local account with Password didn't change anything
8. WiFi card and drivers are all up to date I have even taken the LapTop into the Computer room where the Router is and plug via a LAN Cable still doesn't see the other computers. just to eliminate maybe something going on with the built in WiFi card I bought a USB WiFi adapter samething can't see any of the other drives or computers it has to be something with the Account or the LapTop it self it's just completely mind boggling I'm lost if the LapTop is typing this message through the internet through the same router that was used and I could see everything and now I can't see any of the Drives or other Computers. Now one interesting thing I don't know if this is anything or not BUT when I started having these Problem's I changed from Spectrum Gateway to AT&T Fiber Gateway and for the first month I couldn't keep IP addresses on My Router another word every other day for some reason it would Change My Routers IP addresses and I would have to go into My Router and setup the IP address i wanted and then 2 day's later again until I made the AT&T Fiber gateway a passthru now I have that taken care of it could that have lock out IP addresses on the LapTop to not use or access??? Just at thought..