I am not receiving verification code on my number.

Question

Bit locker key issue..

* Changed to a question

*** Moved from Windows / Windows 11 / Security and privacy ***

Answer 1

Hello VINSHEK VMPL_3005，

Thank you for posting in Microsoft Community forum.

I'm sorry to hear you're having trouble! Not receiving a verification code can be frustrating, and BitLocker key issues can be concerning. Let's try to tackle each problem step by step.

1. Not receiving verification code:
   • Check Signal and Network: Ensure you have a good network signal on your phone.
   • Correct Number: Verify that the number you provided is correct.
   • Carrier Issues: Sometimes, your carrier might block certain messages. You can contact your carrier to check if that's the case.
   • Resend Code: Try requesting the verification code again after a few minutes.
   • Alternate Method: If possible, see if there is another method for receiving the code, such as via email.
2. BitLocker Key Issue:
   • Microsoft Account: If your BitLocker key is linked to your Microsoft account, you can log in to your account and retrieve it from the BitLocker recovery keys section.
   • Printout or USB: Check if you saved the BitLocker key on a printout or USB drive when you initially set it up.
   • Admin Credentials: If you are on a network-managed device, your system administrator might have a copy of the BitLocker key.

I hope the information above is helpful.

If you have any question or concern, please feel free to let us know.

Best Regards,

Haijian Shan