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Get Error"A policy is in effect on your computer which prevents you from connecting to this printer queue"

Anonymous
2024-03-23T02:41:38+00:00

I got Error"A policy is in effect on your computer which prevents you from connecting to this printer queue" when connect with printer from NAS Synology DS423. I'm using Win 10 and Win 11 version 22H2 . Please someone Help

***moved from Windows / Windows 10 / Devices and drivers***

Windows for business Windows Client for IT Pros Networking Network connectivity and file sharing

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  1. Anonymous
    2024-03-27T06:17:50+00:00

    Thanks for your Help!

    I tried step 1,2,4 but not success.

    For urgent work, I changed printer server to another PC. Go to gpedit change config RPC setting to "RPC over name pipes" and enable printer browsing. Now, It's OK.

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  1. Anonymous
    2024-03-26T06:32:46+00:00

    Hello,

    Based on my understanding of your issue, I suggest you use the following steps to troubleshoot:

    1. Use the shortcut key Win+r to run services.msc and check whether the Print Spooler status is enabled. It is best to set the startup type to automatic.
    2. Use the shortcut key Win+r to run gpedit.msc, and go to Policy-User Configuration-Administrative Templates-Control Panel-Printers. Disable pointing and printing restrictions, organizing printers to be added, and preventing printers from being deleted.
    3. Check the system group policy: Policy-Computer Configuration-Administrative Templates-Printers. Set "Do not allow installation of printers that use kernel-mode drivers" to Disabled.
    4. Policy-Computer Configuration-Windows Settings-Local Policy-Security Options. Set "Device: Prevent users from installing printer drivers" to Disabled.
    5. Use the shortcut key Win+r to run cmd and enter the following command to refresh the group policy.

    gpupdate /force

    I hope the above information can help you!

    Best regards

    Zunhui

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