Pc issues

Question

Hello community,

A little backstory, I ended up using a debloating software program because I thought my PC was slowing down and I thought maybe it had a virus or something. And now I can't seem to log into my computer. I've been struggling for the past day and a half to figure out what the answer is. I've watched numerous YouTube videos at scrolled Reddit to try and figure out what the issue is, I would say that I'm pretty tech savvy myself but this issue I've never came across before, and I would request some help. The issue that I've been dealing with is that I can't use my PIN to log into my computer, it gives the error code " something happened and your PIN isn't available. Click here to set up your PIN again." I click it, it loads for a very long time and then does nothing. So then I watched a YouTube video to see if I can get any other sign in options and it ends up giving me the other sign in options. And then I type in my password and then it says it's incorrect so I go to another Windows computer and I reset my password using that computer so now I have a new password, and then I type it into my computer that I'm trying to fix and then it just says incorrect password.

So I've ended up going to work Windows recovery I've tried numerous commands on the command prompt I've tried using a Windows restore point which i had, luckily but then it says it's blocked by an antivirus software and it wont allow it to restore to a certain point which was now two days ago. I don't know how to disable the antivirus software from the windows recovery comand prompt (or even if it's possible).

I can't log in, I've tried to create a new user on the Windows command prompt but that is also asking for a password even though I never set up the password for it. Also for a brief second I get this error code "DRIVER UNLOADED WITHOUT CANCELLING PENDING OPERATIONS" then I've tried going to the Windows recovery side and reset this PC but then I get this error code "Startup Repair

Startup Repair couldn't repair your PC

Press "Advanced options to try other options to repair your PC or "Shut down to turn Log file: D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt"

I've also tried to just factory reset everything from starting from Square 0 and it won't let me do it so I feel like I'm stuck and I don't know what else to do if somebody could give me some help I'd appreciate it

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

Here are some suggestions that might help:

1. PIN isn’t available error: This error can occur due to system file corruption, malware infection, or permission errors. You can try the following steps to resolve it:

• Reboot your computer.
• Reset your PIN using your Microsoft Account.
• Reset your PIN in Windows Settings via Safe Mode.
• Delete your PIN manually.
• Enable Trusted Platform Module (TPM).

2. Incorrect password error: This error can occur due to various reasons such as incorrect password entry, outdated or incompatible drivers, or system file corruption. You can try the following steps to resolve it:

• Update, rollback, or disable drivers.
• Check your hard disk for errors.
• Run memory diagnostics.
• Analyze memory dump files.
• Disable BIOS memory options.
• Check registry settings.

3. Antivirus blocking system restore: You can manage Microsoft Defender Antivirus from Command Prompt. You can also disable Microsoft Defender Antivirus permanently using Group Policy.
4. Creating a new user: You can create a new user from the command prompt using the following commands:

• net user username password /add to create a new user.
• net localgroup administrators username /add to grant the new user administrative rights.

5. DRIVER UNLOADED WITHOUT CANCELLING PENDING OPERATIONS error: This error often arises because of corrupted, incompatible, outdated driver files. You can try updating your drivers to resolve this issue.
6. Startup Repair couldn’t repair your PC error: This error can occur due to various reasons such as boot sector corruption, system file corruption, or incorrect system changes. You can try the following steps to resolve it:

• Use the Bootrec Utility.
• Run DISM and SFC from Safe Mode.
• Repair System Image with WinPE.
• Disable Early Launch Anti-Malware Protection.

7. Factory reset error: This error can occur due to a corrupt Windows image. You can fix a corrupt Windows image using the DISM command.

Please remember to back up your data before making any changes to your system.

Best Regards,

Wesley Li