We facing VPN Disconnect issue after installing This KB5036892.

Question

Hi Team,

We facing a VPN Disconnect issue after installing This KB5036892.

Kindly help us on this issue.

Answer 1

Hi Tamilselvan,

Thank you for reaching out. We understand the inconvenience caused by the VPN disconnect issue after installing KB5036892. Let's address this issue and provide some solutions to help you resolve it.

Steps to Address the VPN Disconnect Issue

1. Check for Known Issues with KB5036892

The KB5036892 update addresses security issues for Windows operating systems . It also includes quality improvements and makes miscellaneous security improvements to internal OS functionality .

However, it is important to note that there were known issues with VPN connections failing after installing the April 2024 security update . This issue was resolved by Windows updates released on May 14, 2024 (KB5037768) and later .

It is recommended to install the latest security update for your device to ensure important improvements and issue resolutions .

2. Revert the Update
   • If the update is causing critical issues, you may need to uninstall it temporarily until a fix is provided. To uninstall the update:
     1. Go to Settings > Update & Security > Windows Update.
     2. Click on View update history.
     3. Select Uninstall updates.
     4. Find KB5036892 in the list and uninstall it.

3. Check VPN Client and Configuration
   • Ensure that your VPN client software is up-to-date. Sometimes, VPN clients may require updates to work correctly with the latest Windows updates.
   • Verify your VPN settings and configuration. Reconfigure the VPN connection if necessary.
4. Update Network Drivers
   • Outdated or incompatible network drivers can sometimes cause VPN issues. Ensure that all your network drivers are up-to-date:
     1. Go to Device Manager.
     2. Expand Network adapters.
     3. Right-click on your network adapter and select Update driver.

5. Check Firewall and Security Software
   • Make sure that your firewall or any security software is not blocking the VPN connection. Temporarily disable the firewall or security software to see if it resolves the issue.
6. Use Windows Troubleshooter
   • Windows has built-in troubleshooters that can help identify and fix network issues:
     1. Go to Settings > Update & Security > Troubleshoot.
     2. Select Internet Connections and run the troubleshooter.
     3. Additionally, you can run the Network Adapter troubleshooter.

Further Assistance

If the issue persists after trying the above steps, you may need to gather more detailed logs and contact Microsoft Support for further assistance. Here’s how to get more information:

1. Collect VPN Logs:
   • Most VPN clients have logging options that can be enabled to collect detailed logs of the VPN connection process.

Conclusion

We hope the above steps help you resolve the VPN disconnect issue caused by the KB5036892 update. Please feel free to reach out if you need further assistance or if there are any other questions.

Best regards,

Rosy

Answer 2

Thanks for the Help Team.