Refund for CSP License cancellation - Windows Server 2022

Question

Dear's;

How to make sure that indirect provider cancelled the CSP license and requested refund within the 30 days cancellation window , as no refund attached my company account since 10 days .

I opened ticket with Microsoft support and they said that  Microsoft cannot help me in this matter and have to follow up with my indirect provider even so they are not cooperative ;so what could I do to make sure  that the refund process took place correct.

Many thanks in advance;

Best Regards;

Alaa

Answer 1

Hello Alaa Abou El Seoud1,

unfortunately, Microsoft can't process your refund request directly because your license was purchased through an indirect provider. If your indirect provider fails to follow the refund policy and process, please contact their customer support team and provide your order and invoice details.

Kind regards,

Lei

Answer 2

This is a terrible policy. I’m in the same boat, after an indirect provider took our money, assured us they would get the license working, acknowledged the issue. Once the credit card window was gone, they completely disappeared. How can we get ahold of Microsoft to handle these rogue providers your company is vouching for?

Answer 3

Sorry to hear that you are experiencing such a problem. You can contact Microsoft Support to handle this issue in the following ways:

1. Call Microsoft customer support to explain your situation and request assistance to a representative. The phone number can be found in Global Customer Service phone numbers - Microsoft Support.
2. Submit a support request in Contact Us - Microsoft Support. You'll need to provide detailed information, including your license information and transaction history with indirect providers.

Please note that Microsoft does not directly handle transaction disputes with third-party providers, but we do our best to help you resolve issues and provide support.