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I need a support plan to resolve an active directory issues

Anonymous
2024-03-18T15:21:29+00:00

Hello, we are having an active directory issue with our Windows server. In creating a ticket it says i need to purchase a support plan. We are unable to find a way to purchase this type of plan. Can you please help me with this process?

this is the message we are getting.

"We were unable to find an eligible support plan associated with your account. Please add a support plan from the options below."

Windows for business | Windows Server | Directory services | Active Directory

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-03-19T07:52:32+00:00

    Hi Micah2,

    Thank you for posting in the Microsoft Community Forum.

    If you're encountering difficulties in purchasing a support plan for your Windows Server Active Directory issue, you might want to explore the following steps:

    1. **Review Available Support Plans**: Ensure that you're selecting the correct support plan that covers the type of assistance you require. Microsoft typically offers various support plans tailored to different needs, including technical support for server products like Windows Server.
    2. **Accessing Microsoft Support**: You can access Microsoft support through various channels, including their website or contacting Microsoft Support directly. Depending on your location and the services you're using, the process might vary slightly.
    3. **Online Purchase**: If you're unable to find a way to purchase the support plan directly through the error message you received, try visiting the Microsoft Support website. From there, navigate to the section for support plans or subscriptions and look for options related to Windows Server support.
    4. **Contact Microsoft Support**: If you're having trouble finding the appropriate support plan or purchasing it online, consider reaching out to Microsoft Support directly. They can assist you in selecting the right plan and guide you through the purchase process.
    5. **Partner Assistance**: If your organization has a Microsoft partner or reseller, you might also reach out to them for assistance. They can provide guidance on selecting the right support plan and help facilitate the purchase if necessary.
    6. **Check Account Eligibility**: Ensure that the account you're using to purchase the support plan is eligible and has the necessary permissions to make such purchases. Sometimes, account restrictions or billing issues can prevent the purchase from going through.
    7. **Alternative Support Options**: If purchasing a support plan directly from Microsoft proves challenging, consider exploring alternative support options such as community forums, online documentation, or seeking assistance from IT professionals familiar with Windows Server and Active Directory.

    If you're still experiencing difficulties after trying these steps, contacting Microsoft Support directly would be the most effective way to resolve the issue and obtain the necessary support plan for your Active Directory problem.

    Best regards

    Neuvi Jiang

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