Share via

License Access Issues

Anonymous
2024-11-28T12:18:42+00:00

We purchased Microsoft Windows Server 2019 Standard (Open) licenses and user CALs in 2020. In 2020, access was still via the Microsoft Volume Licensing Service Center. In the meantime, the licenses could only be accessed via the Microsoft Admin Center.

A few weeks ago, our central IT department set up a Microsoft tenant that listens to the domain to which the license email address specified during purchase belongs.

Now we can no longer access our server licenses (due to a lack of authorization). According to central IT, our licenses are not in the tenant. How do we get our licenses back now?

Windows for business | Windows Server | Devices and deployment | Licensing and activation

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-11-29T13:32:58+00:00

    Hello SebastianEF,

    thank you for posting on the Microsoft Community Forums.

    In your case, it is recommended contact Microsoft Support. This is the most direct way to resolve the issue. Provide them with all relevant details, such as the original purchase details, email address used, and any other relevant information. Here is the link: Customer service phone numbers - Microsoft Support.

    Best regards,

    Lei

    1 person found this answer helpful.
    0 comments