Server manager on server 2019 RDS not showing collections or deployment information

Question

When I open server manager on Server 2019 running RDS it does not retrieve the collection, session or deployment information.

I get the error "could not refresh the list of servers check the status of the following services on the RD connection broker server: Remote desktop connection broker, Windows remote management, and window internal database"

The RDS deployment is working fine for users, and you can manage via powershell, however server manager is not working.

The setup is as follows

6 x session hosts (server 2019)

1 x licensing server (User CAL's for server 2022/19)

1 x server running RDWeb, RD connection broker, Windows remote management, WID etc (server 2019)

Managing via powershell is fine for me, but other in IT are not comfortable using it.

Any help greatly appreciated.

Answer 1

Unfortunately all those services are fine, and deployment looks good, just cannot connect to it from server manager! Very frustrating issue.

Answer 2

Hello.

The server manager's failure to display collections or deployment may be related to service errors such as Remote Desktop Connection Agent, Windows Remote Administration, and internal databases.

You can try the following steps to troubleshoot this problem:

1. In services.msc, check Remote Desktop Connection Broker, Windows Remote Management (WS-Management) to ensure that they are started. If the service is started, try restarting it.
2. Run the following command on PowerShell to check the status of the RD connection agent:

Get-Service-Name Tssdis

Get-Service-Name WinRM

Get-Service-Name WID

And, use the winrm quickconfig command to check the configuration of Windows Remote Management (WinRM).

3. Ensure that the firewall does not block ports for related services. In particular, make sure that the WinRM ports (5985 and 5986 by default) are open in the firewall.
4. Try to clear the server manager cache. You can do this by choosing "File" > "Options" > "Clear Manager Cache" in Server Manager.

I hope this helps.

Best regards

Answer 3

Hello, to get more information about the problem, you can check the Windows Event Viewer for any related errors or warnings. Focus on the Application and Services Logs, specifically under Microsoft > Windows > RemoteDesktopServices-RdpCoreTS and TerminalServices-SessionBroker. Please enable the options below before viewing.