BitLocker code doesn't act to unlock my computer

Question

Hi

After removing a non used application and restarting my computer it displays the blue screan asking me to type the 48 figures BitLocker code.

When I ran first time my computer 3 years ago I had not generated the USB key but had registred the code as a Word file so I typed it but it was not accepted.

I checked also my Microsoft count which confirmed my 48 figures code is ok

Thinking about the history of my Microsoft count I remember I had another one under an old mail adress no more activ.

May be the computer was starded the first time (and the BitLocker code created) at the time I was using the old adress : Could that be the reason of the problem ?

What can I do to recover the access to my computer ?

Thank you

Dan

Computer DELL Inspiron 16 plus / Windos 11 /

***Move from Windows / Windows 11 / Accessibility ***

Answer 1

Hello daniel GODDE1,

thank you for posting on the Microsoft Community Forums.

It is possible that the BitLocker recovery key was registered under your old Microsoft account. You can try logging in to your old Microsoft account and checking if the recovery key is available there.

If you are unable to access your old Microsoft account, you can try following steps in Find your BitLocker recovery key - Microsoft Support to recover your BitLocker recovery key.

It is important to note that BitLocker is a security feature designed to protect your data in case of theft or loss of your device. It is recommended to always keep a backup of your recovery key in a safe place.

**Important:**Microsoft Support is unable to provide, or recreate, a lost BitLocker recovery key.

Best regards,

Lei