Can Remote Desktop Into PC, but Cannot Access Drives via Network

Question

I'm trying to move my webserver to the outer tier router in my 3-tier network.

Presently, it only works on the inner tier:

I have a fiber connection with ONT feeding a NVG468MQ router. Behind that router I have a Linsys WRT3200ACM. Behind that, I have a second WRT3200ACM. My monitoring PC is behind that third router. My server is usually behind the second router. I can access the server both through RDP and Network icons when it's connected to that router.

However, when I connect server to the outermost router, I can only remote desktop into it; but I get a network error if I try to access any shares on that server as follows: I also cannot ping that IP address. Is there a limit of one router to look downstream to a PC on the next level outside? Is it because I'm behind two routers instead of one when the server is connected to the outermost router that I cannot access shares or ping that IP?

I've tried these commands as well:

[code]

netsh interface IP delete arpcache

arp –a //to display the ARP cache

arp –d //to clear ARP cache

ipconfig /flushdns

netsh winsock reset

[/code]

Answer 1

Hello,

Ping uses the ICMP protocol, and remote desktop uses the TCP protocol. If one of the two can be connected, it proves that there is no problem with the line. If the remote desktop can be connected, but ping cannot be connected, it is possible that the host prohibits the ICMP protocol response, such as the firewall is turned on and the Workstation service has stopped working, or has been disabled by other third-party non-Microsoft software, you can try the following steps to see if you can resolve the issue.

1. Turn off the firewall.
2. Open Start Run (win key + R) and enter the services.msc command. After entering the service console, find the workstation service. If it is stopped, right-click to start it. If it is disabled, the startup is gray and you need to click on the properties to adjust it.

I hope this helps!

Best regards

Zunhui

Answer 2

The only change I made was plugging my webserver into a different router. I did not turn on any firewall. I've got the outermost router setup to accept traffic on all the ports needed, just like the inner router.

The web sites on the server cannot be accessed when it is on the outermost tier of the network.

Network shares cannot be accessed either.

The ONLY thing I can do is use remote desktop.

It seems strange that network drive shares cannot be accessed as well as no visibility of web server.

When the server is behind TWO routers, all these features work. When it is behind just ONE router, everything but RDP fails.

Answer 3

Hello,

I'm sorry because this problem is caused by the configuration of the router. This is not within the scope of our support. It is recommended that you contact the manufacturer of the router to provide you with better help,Thank you.

Best regards

Zunhui

Answer 4

That would be logical, except that I am going through one LESS router and I've configure the remaining router to have the same pinholes in the firewall.

I'm convinced that this is a Windows problem because WIndows created "Network 2" when I plugged the server into this outside router.