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VPN gets disconnected within every 2 hours or less

Anonymous
2024-08-15T20:55:05+00:00

Hi, I am connecting to Aruba VPN and my machine is on Win 11 Pro version 23H2. The VPN is connecting within every <2 hours. My internet connection is stable. I have 2 other machines on the same location and same networking with stable VPN connection.

*** Moved from Windows / Windows 11 / Internet and connectivity ***

Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing

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  1. Anonymous
    2024-08-16T07:10:44+00:00

    Hello

    Thank you for posting in Microsoft Community forum.

    Based on your description, here are some possible workarounds

    1. Make sure your network settings are the same as those of other connected machines. You can check your IP and DNS settings by typing ipconfig /all from the Command Prompt (cmd).
    2. Sometimes, reinstalling the VPN client or upgrading to the latest version can fix the issues caused by the software.
    3. Temporarily disable your firewall and security software to see if it affects your VPN connection. If the problem is resolved after disabling, you will need to configure the VPN in your software to allow access.
    4. Make sure your network adapter drivers are updated to the latest version. You can access Device Manager, locate the network adapter and check the driver status.
    5. Try testing your VPN connection in a different network environment, such as using a mobile hotspot, to determine if the issue is related to your current network.

    If these steps don't work, we recommend contacting your network administrator or Internet Service Provider (ISP) to troubleshoot for an underlying issue with your network connection or VPN server.

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

    

    Regards,

    Jill Zhou

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