How do i get to Bitlocker screen on my ROG Ally?

Question

So, earlier today, I tried to change my Windows account to my main account so that I could continue playing Ghost of Tsushima. I deleted the previous account from my system and continued playing the game. When I finished playing, I decided to make myself an administrator so that I could access the security tab. It was blank and said that some IT administrator had limited access to that page. I downloaded Windows admin center to try and make myself an admin. I tried to delete the account I was using and put it back to see if that would help, but the app froze. I restarted my Ally and now any time I use my correct password it says that it is incorrect. I clicked reset password but it asks for a USB drive with some recovery key that I didn't make because it's a brand new device. I found my Bitlocker key but can't find a way to access the window where I could put it in. I tried connecting a keyboard and holding shift while powering the ally on, but that didn't do anything. Is there a way for me to access that window on my rog ally?

***moved from Windows / Windows 11 / Recovery and backup***

Answer 1

Hello Канюк Женя,

thank you for posting on the Microsoft Community Forums.

This sounds like a complex situation involving multiple layers of access and recovery challenges. Here’s a step-by-step guide to help you regain access to your device:

Accessing Advanced Recovery Options

1. **Power Off and On with Shift Key**:
   • Turn off your ROG Ally completely.
   • Turn it back on and *immediately* start pressing and holding the **Shift** key.
   • This should take you to Windows Recovery Environment (WinRE).
2. **Using the Windows Recovery Environment (WinRE)**:
   • Once in WinRE, navigate to **Troubleshoot** > **Advanced Options**.
   • Look for **Startup Settings**, **Command Prompt**, or **Startup Repair**.

Using Command Prompt

1. **Open Command Prompt from WinRE**:
   • In the Advanced Options, choose **Command Prompt**.
   • You may be prompted to enter the BitLocker recovery key at this point.
2. **Unlocking the Drive with BitLocker Key**:
   • Run the following command:
   manage-bde -unlock C: -RecoveryPassword YOUR_BITLOCKER_KEY

Replace YOUR_BITLOCKER_KEY with your actual BitLocker recovery key. If successful, this should unlock your drive.

Attempting to Reset Password or Create New Admin

1. **Reset Password**:
   • If you're able to unlock the drive, you can attempt to reset the password for your account.
   • In Command Prompt, type net user USERNAME NEWPASSWORD. Replace USERNAME with your account name and NEWPASSWORD with the new password you want to set.
2. **Create a New Admin Account**:
   • In Command Prompt, type net user NewAdmin /add. This creates a new user.
   • Then type net localgroup administrators NewAdmin /add to make this new user an administrator.

Boot into Safe Mode

1. **Access Safe Mode from WinRE**:
   • In the Advanced Options, choose **Startup Settings**, then **Restart**.
   • After restarting, choose **Safe Mode** or **Safe Mode with Networking**.
2. **Log in Using Safe Mode**:
   • Try logging in with the new admin account or the reset password.
   • Once logged in, you can make further adjustments to user accounts and settings.

The steps above are generic for Windows devices but generally apply to the ROG Ally too. You can always refer to the ROG Ally's manual or support site for device-specific instructions.

Hope it helps.

Kind regards,

Lei