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BitLocker Key Access Issue

Anonymous
2024-10-13T20:37:53+00:00

Hello,

My HP laptop broke down, and during the repair process, the BitLocker Key is required. This key is linked to my Microsoft account associated with an old email of mine. However, I no longer have access to this email, as it belongs to a company I previously worked for.

Although I am able to sign in to my Microsoft account, I cannot access the BitLocker management options due to two-step verification. It states that I need to wait for 30 days to resolve this issue, but I urgently need access to my computer and data. I kindly request a faster solution to recover my data.

I look forward to your support.

Best regards

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*** Moved from Windows / Windows 11 / Accounts, profiles, and login ***

Windows | Windows Client for IT Pros | Devices and deployment | Recovery key

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  1. Anonymous
    2024-10-14T08:49:41+00:00

    Hello AyazB,

    thank you for posting on the Microsoft Community Forums.

    If you have previously saved your BitLocker recovery key elsewhere (e.g., printed it out, saved it on a USB drive, or stored it in another location), try to locate it. For the details, you can see Find your BitLocker recovery key - Microsoft Support.

    **mportant:**Microsoft Support is unable to provide, or recreate, a lost BitLocker recovery key.

    Kind regards,

    Lei

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