I need to recover the Bitlocker key on a different laptop. That laptop is locked out.

Question

I have been trying for over an hour to get this resolved. My wife's laptop is locked out because we need the bitlocker key. So nothing can be done on that computer. I have tried to sign in to get a code but a code is never sent?! I have tried to call the 800# three times but that has NOT been helpful. I really think that if I could do a live chat with someone then this could be resolved.

*** Moved from Microsoft 365 and Office / Other / For home / Other ***

Answer 1

Hello Mark Krebs1,

thank you for posting on the Microsoft Community Forums.

Since you mentioned trouble receiving a code via email or phone, here are some steps to resolve this issue:

1. Check Spam/Junk Folder: Sometimes, emails from Microsoft may end up in your spam or junk folder.
2. Correct Email/Phone: Ensure you are using the correct email address or phone number associated with the account.

3.Alternate Contact Options: If available, try using a different contact method (e.g., email instead of phone or vice versa).

Additionally, to recover the BitLocker recovery key, please see Finding your BitLocker recovery key in Windows - Microsoft Support.

Important:

• If you are unable to locate the BitLocker recovery key and can't revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.
• Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Regards,

Lei