Windows Server Standard 2022 21HD fails to install KB5036909

Question

I run a Windows Server 2022 21HD remotely.

It has not been able to update to KB5036909. I have been trying every days since April 9th.

All other updates get installed with no problems.

Sysinfo System Summary includes:
OS Name Microsoft Windows Server 2022 Standard

Version 10.0.20348 Build 20348

System Type x64-based PC

Processor AMD Ryzen 5 PRO 3600 6-Core Processor, 3593 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. L0.07, 12/22/2020

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASRockRack

BaseBoard Product X470D4U2/1N1

Platform Role Desktop

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.20348.2031"

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 27.7 GB

Total Virtual Memory 36.7 GB

Available Virtual Memory 32.3 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Not Available

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

I can provide the CBS log and cabs.

Also can provide the report.wer for

 Critical\_10.0.20348.2401\_\_fb8627f9571fa11379a69f8a3f8c6d1eec183733\_00000000\_c03e2b88-a7e0-4d25-a6d6-38bdb1bdced6

 Critical\_10.0.20348.2401\_d945ae37c78513c8ce397e58f048f5a096bd60cb\_00000000\_ea350ca9-3328-4213-ab39-b4cd448ce124

Can anyone help me?

The update installation generates

1 Windows Update Client error entry:

Installation Failure: Windows failed to install the following update with error 0x80073701:

2024-04 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5036909).

6 Windows Error Reporting information entries

Level Date and Time Source Event ID Task Category

Information 5/8/2024 8:21:23 AM Windows Error Reporting 1001 None "Fault bucket 1493651433212114004, type 5

Event Name: CbsPackageServicingFailure2

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.20348.2401

P2: Package_for_RollupFix

P3: 20348.2402.1.11

P4: amd64

P5: unknown

P6: 80073701

P7: Resolve

P8: Absent

P9: Installed

P10: UpdateAgentLCU

Attached files:

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2528fa5c-0574-44b4-9001-fe17aad13891.tmp.WERInternalMetadata.xml

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_10.0.20348.2401_d945ae37c78513c8ce397e58f048f5a096bd60cb_00000000_ea350ca9-3328-4213-ab39-b4cd448ce124

Analysis symbol:

Rechecking for solution: 0

Report Id: ea350ca9-3328-4213-ab39-b4cd448ce124

Report Status: 268435456

Hashed bucket: 380808d81f981b5b24ba841096dc7454

Cab Guid: 0"

---

Information 5/8/2024 8:21:21 AM Windows Error Reporting 1001 None "Fault bucket 2092917910486809807, type 5

Event Name: WindowsWcpOtherFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.20348.2401:3

P2: wcp\componentstore\csd_locking.cpp

P3: CCSDirectTransaction::LockComponent

P4: 95

P5: c015000c

P6: 0x4016beb4

P7:

P8:

P9:

P10:

Attached files:

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9950c719-2f55-41c9-8403-824cd6bd1a75.tmp.WERInternalMetadata.xml

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_10.0.20348.2401__fb8627f9571fa11379a69f8a3f8c6d1eec183733_00000000_c03e2b88-a7e0-4d25-a6d6-38bdb1bdced6

Analysis symbol:

Rechecking for solution: 0

Report Id: c03e2b88-a7e0-4d25-a6d6-38bdb1bdced6

Report Status: 268435456

Hashed bucket: 0f7957e3e43168703d0b89c0369e7ccf

Cab Guid: 0"

---

Information 5/8/2024 8:21:19 AM Windows Error Reporting 1001 None "Fault bucket , type 0

Event Name: CbsPackageServicingFailure2

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.20348.2401

P2: Package_for_RollupFix

P3: 20348.2402.1.11

P4: amd64

P5: unknown

P6: 80073701

P7: Resolve

P8: Absent

P9: Installed

P10: UpdateAgentLCU

Attached files:

\?\C:\Windows\Logs\CBS\CBS.log

\?\C:\Windows\Logs\CBS\CbsPersist_20240507145645.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240506152904.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240505153328.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240503154922.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240502154919.cab

\?\C:\Windows\servicing\Sessions\Sessions.xml

\?\C:\Windows\winsxs\poqexec.log

\?\C:\Windows\inf\setupapi.dev.log

These files may be available here:

Analysis symbol:

Rechecking for solution: 0

Report Id: ea350ca9-3328-4213-ab39-b4cd448ce124

Report Status: 262148

Hashed bucket:

Cab Guid: 0"

---

Information 5/8/2024 8:21:19 AM Windows Error Reporting 1001 None "Fault bucket , type 0

Event Name: CbsPackageServicingFailure2

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.20348.2401

P2: Package_for_RollupFix

P3: 20348.2402.1.11

P4: amd64

P5: unknown

P6: 80073701

P7: Resolve

P8: Absent

P9: Installed

P10: UpdateAgentLCU

Attached files:

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.20348.2401_d945ae37c78513c8ce397e58f048f5a096bd60cb_00000000_ea350ca9-3328-4213-ab39-b4cd448ce124

Analysis symbol:

Rechecking for solution: 0

Report Id: ea350ca9-3328-4213-ab39-b4cd448ce124

Report Status: 4

Hashed bucket:

Cab Guid: 0"

---

Information 5/8/2024 8:21:19 AM Windows Error Reporting 1001 None "Fault bucket , type 0

Event Name: WindowsWcpOtherFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.20348.2401:3

P2: wcp\componentstore\csd_locking.cpp

P3: CCSDirectTransaction::LockComponent

P4: 95

P5: c015000c

P6: 0x4016beb4

P7:

P8:

P9:

P10:

Attached files:

\?\C:\Windows\Logs\CBS\CBS.log

\?\C:\Windows\Logs\CBS\CbsPersist_20240507145645.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240506152904.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240505153328.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240503154922.cab

\?\C:\Windows\Logs\CBS\CbsPersist_20240502154919.cab

\?\C:\Windows\servicing\Sessions\Sessions.xml

\?\C:\Windows\servicing\Sessions\31105362_2199513580.xml

\?\C:\Windows\WinSxs\poqexec.log

\?\C:\Windows\Logs\Cbs\FilterList.log

These files may be available here:

Analysis symbol:

Rechecking for solution: 0

Report Id: c03e2b88-a7e0-4d25-a6d6-38bdb1bdced6

Report Status: 262148

Hashed bucket:

Cab Guid: 0"

---

Information 5/8/2024 8:21:19 AM Windows Error Reporting 1001 None "Fault bucket , type 0

Event Name: WindowsWcpOtherFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.20348.2401:3

P2: wcp\componentstore\csd_locking.cpp

P3: CCSDirectTransaction::LockComponent

P4: 95

P5: c015000c

P6: 0x4016beb4

P7:

P8:

P9:

P10:

Attached files:

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.20348.2401__fb8627f9571fa11379a69f8a3f8c6d1eec183733_00000000_c03e2b88-a7e0-4d25-a6d6-38bdb1bdced6

Analysis symbol:

Rechecking for solution: 0

Report Id: c03e2b88-a7e0-4d25-a6d6-38bdb1bdced6

Report Status: 4

Hashed bucket:

Cab Guid: 0"

Answer 1

Hi Sergio Torres4,

the error 0x80073701 usually indicates that the system files are corrupted or missing.

In order to fix it, you can try the following steps:

1. Run a System File Checker (SFC) scan to repair system files. Open a command prompt (administrator privileges), type "sfc /scannow" and press enter. Wait for the scan to complete and restart your computer.
2. Run a Deployment Image Service and Management Tool (DISM) scan to repair the system image. Open a command prompt (administrator privileges), type "DISM /Online /Cleanup-Image /RestoreHealth" and press enter. Wait for the scan to complete and restart your computer.
3. Reset the Windows components by following the steps in Additional resources for Windows Update - Windows Client | Microsoft Learn.
4. If the above steps don't resolve the issue, try downloading and installing the KB5036909 manually. Here is the link: Microsoft Update Catalog.

Hope it helps.

Best regards,

Lei

Answer 2

Thank you for your answer, Lei.

I already tried all that when the problem arose.

I´ll do it again today and post back the results.

Have a good day.

Answer 3

I tried and this happened:

1. Run a System File Checker (SFC) scan to repair system files. Open a command prompt (administrator privileges), type "sfc /scannow" and press enter. Wait for the scan to complete and restart your computer. Windows Resource Protection did not find any integrity violations.
2. Run a Deployment Image Service and Management Tool (DISM) scan to repair the system image. Open a command prompt (administrator privileges), type "DISM /Online /Cleanup-Image /RestoreHealth" and press enter. Wait for the scan to complete and restart your computer. Deployment Image Servicing and Management tool Version: 10.0.20348.681 Image Version: 10.0.20348.2227 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully. Tried to install updates Installation Failure: Windows failed to install the following update with error 0x80073701: 2024-04 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5036909).
3. Reset the Windows components by following the steps in Additional resources for Windows Update - Windows Client | Microsoft Learn. net stop bits

   	The Background Intelligent Transfer Service service is not started. 
   
   	Opened Services and it said it was running. 
   
   	Right clicked it and offered me to start it ? I started it again 
   

   net stop bits

   	The Background Intelligent Transfer Service service is stopping. 
   
   	The Background Intelligent Transfer Service service was stopped successfully. 
   

   net stop wuauserv

   	The Windows Update service is not started. 
   
   	I started it from services and again 
   

   net stop wuauserv

   	The Windows Update service is stopping. 
   
   	The Windows Update service was stopped successfully. 
   

   net stop cryptsvc

   	The Cryptographic Services service is stopping. 
   
   	The Cryptographic Services service was stopped successfully. 
   

   Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

   	Could Not Find C:\ProgramData\Application Data\Microsoft\Network\Downloader\qmgr\*.dat 
   
   	Using the file explorer I found C:\ProgramData\Microsoft\Network\Downloader 
   
   	But under it there is no qmgr\*.dat file, this is the list of files under it: 
   
   		05/09/2024  09:15 AM             8,192 edb.chk 
   
   		05/09/2024  09:15 AM         1,310,720 edb.log 
   
   		02/29/2024  05:29 AM         1,310,720 edb00008.log 
   
   		04/08/2024  10:32 AM         1,310,720 edb00009.log 
   
   		10/14/2021  08:06 AM         1,310,720 edbres00001.jrs 
   
   		10/14/2021  08:06 AM         1,310,720 edbres00002.jrs 
   
   		02/04/2024  05:56 PM         1,310,720 edbtmp.log 
   
   		05/09/2024  09:15 AM         1,310,720 qmgr.db 
   
   		05/09/2024  09:15 AM            16,384 qmgr.jfm 
   

I decided to stop here and start the cryptographic, windows update, and BIT services.

When I tried net start cryptsvc

The requested service has already been started. 

?

Answer 4

I installed updates today and found in update history that the Cumulative Update 2024-04 was successfully installed

But later it said the cumulative update was being installed

And finally it said installation failed

?????

Answer 5

I also saw this, and similar conditions.

in a way it makes sense: once the Fix is installed, it fails to install again.
What seems broken there is that the update remained queued after install.

At present the KB5036909 is installed on our server and associated vulnerabilities no longer appear in Exposure Management platform.

This was after

Reset-WUComponents

Which unfortunately removes the previous history of the patch;

and several iterations of:

 DISM /online /cleanup-image /checkhealth

or

sfc /scannowand  DISM /online /cleanup-image /restorehealthFinally, I used the EMP control "Apply patch", which uses the same poweshell method to install the patch that failed for me several times.Subsequently, and eventually, it was fixed.