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HP Printer will not print

Anonymous
2025-01-12T12:42:26+00:00

Is there a problem with Windows 11? Worked fine with HP 6400 printer last week now get this message. Printer Status Status: Error: 3 documents waiting Type: HP ENVY 5000 series PCL-3 Where,, http://(feB0:60e.3dffcS) Comment: 548/3911/ Have switched everything off updated drivers nothing works. Any ideas how to solve problem

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Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

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  1. Anonymous
    2025-01-13T12:04:52+00:00

    Hello,

    After the Windows 11 update, here are some known issues with printer. This issue is mainly due to a faulty eSCL protocol in Windows 11, version 24H2, which prevents the device from switching from eSCL mode to USB mode when needed, causing connectivity issues. Microsoft has addressed this issue with Windows Update (KB5048667) and later released on December 10, 2024.

    You can try following these steps:

    Make sure that your computer has the latest Windows update, which is KB5048667 or later. This can be done through the Windows Update feature.

    2024 年 12 月 10 日 - KB5048667（操作系统内部版本 26100.2605）- Microsoft 支持

    If you've already installed the latest update and the problem persists, here are some things you can try:

    Restart your computer, check that the printer driver is up to date, and if not, update the printer driver.

    If your printer supports the eSCL protocol, make sure that the printer is set up correctly and that it is able to switch from eSCL mode to USB mode correctly.

    Check and restart the Print Spooler service. Manually add the printer again after removing it, making sure to replace the current driver.

    Turn off the firewall temporarily: Windows 11's security settings may be preventing drivers from installing. Open Settings > Privacy & Security > Windows Security. Go to Firewall & Network Protection and turn off the firewall of the active network.

    If none of the above works and the issue started after a recent system update, you can try using the System Restore feature to roll back to the stable state before the update.

    I hope this information helps.

    Best regards,

    Jingjing Wu

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