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Urgent Assistance Needed: External Email Delivery Issue

Anonymous
2025-02-14T20:18:21+00:00

Hi Microsoft Support,

I am writing on behalf of Farah ***from ***. The company is currently experiencing an issue where Farah is unable to receive any emails at all, including external ones. Farah’s work email is ***@***.com.

Upon checking the support page, it seems that Farah has a partnership with ***.com.However, they ceased working with Microsoft about two years ago and are unable to provide any assistance.

Farah is using the online version of Outlook and has refreshed the browser multiple times. She is accessing her email through a MacBook.

Could you please assist her with this issue and verify that there are no blocks on her account? If there are any messages that need to be addressed, could you please assist her? Farah’s personal email is ***@gmail.com and her phone number is +***(Dubai).

I have already connected with her and reviewed her account, and while everything appears to be in order on my end, I am uncertain why incoming emails are not going through. This matter is urgent as important clients need to reach her.

Please also help Farah remove her old partnership with ***.com, as she is unable to remove them from her admin side and no option is available to do so.

Thank you very much for your assistance.

Windows for business | Windows Server | Networking | Other

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  1. Anonymous
    2025-02-20T15:44:13+00:00

    Hello,

    Does this problem also occur when you use Outlook Web App?

    You can follow the steps below to see if you can delete the partnership:

    1. Sign in to the Microsoft 365 admin center using Farah's account.

    Microsoft 365 Administration

    1. Go to Admin Center > Exchange.
    2. In the Exchange admin center, navigate to Recipients > Contacts.
    3. Find the contact of ***.com and delete it to delete the partnership.

    Windows Client for IT Pros and Windows Server forums are moving to Microsoft Q&A

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    Best Regards

    Zunhui

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