Hello,
Here are some workarounds that users have found effective. You might want to give them a try:
- Send "Ctrl + Alt + Del" Command
- Try pressing
CTRL + ALT + END
on your keyboard — this will effectively send a "CTRL + ALT + DEL" signal to your remote PC, which can sometimes fix the issue.
- Adjust Group Policy Settings on server or client side -Navigate to: Computer Configuration >> Administrative Templates >> Windows Components >> Remote Desktop Services >> Remote Desktop Session Host >> Connections
- Enable the following setting:
Restrict Remote Desktop Services users to a single Remote Desktop Services session
- Enable the following setting:
- Reset session
- In Powershell, run "query user /server:<SERVERNAME>".
- make note of session Id
- Run "reset session <SESSION ID> /server:<SERVERNAME>". reset session | Microsoft Learn
- Turn off Network Level Authentication (NLA) on client side.
Reference: RDP to Windows 10 hangs at Please wait screen - Microsoft Q&A
I hope this information helps.
Best regards,
Karlie Weng