I put in recovery key code a number of times and still not allowing me in.

Anonymous
2024-09-27T19:14:06+00:00

I put in recovery code a number of times and I still can't get in. it keeps going back to bitlocker.

***moved from Windows / Windows 10 / Windows update, recovery, and backup***

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key

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  1. Anonymous
    2024-09-30T06:16:08+00:00

    Hello  melvin hyman,

    Thank you for posting in Microsoft Community forum.

    Here are some troubleshooting steps you can try:

    1. Verify Correct Recovery Key: Double-check that the recovery key you are entering is accurate. The key is a 48-digit numerical code divided into eight groups of six digits each.
    2. Multiple Recovery Keys: If you have multiple recovery keys saved, ensure you are using the correct one associated with the drive you are trying to unlock.
    3. Caps Lock and Num Lock: Make sure that Caps Lock and Num Lock are set correctly on your keyboard as these can affect the input.
    4. Recovery Key Location:
      • Check if the recovery key is saved on a USB drive.
      • Look for printouts or notes where you might have written down the key.
      • Check your Microsoft account online, as recovery keys can sometimes be stored there if you opted to save it to your account (go to https://account.microsoft.com/devices/recoverykey).
      • If you are part of a domain, contact your system administrator to see if they have a copy of the recovery key.
    5. Alternative Access:
      • If you have another user account with administrative privileges on the same device, try logging in with that account.
      • Check if you can access the drive by connecting it to another computer as a secondary drive.
    6. Command Prompt:
      • If you have access to the Command Prompt from the BitLocker recovery screen, you can try using manage-bde commands to troubleshoot. For example:
        
             manage-bde -status C: 
        
        
        This command will give you the status of the BitLocker encryption on drive C:, which might offer additional clues. 

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Haijian Shan

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