Hello melvin hyman,
Thank you for posting in Microsoft Community forum.
Here are some troubleshooting steps you can try:
- Verify Correct Recovery Key: Double-check that the recovery key you are entering is accurate. The key is a 48-digit numerical code divided into eight groups of six digits each.
- Multiple Recovery Keys: If you have multiple recovery keys saved, ensure you are using the correct one associated with the drive you are trying to unlock.
- Caps Lock and Num Lock: Make sure that Caps Lock and Num Lock are set correctly on your keyboard as these can affect the input.
- Recovery Key Location:
- Check if the recovery key is saved on a USB drive.
- Look for printouts or notes where you might have written down the key.
- Check your Microsoft account online, as recovery keys can sometimes be stored there if you opted to save it to your account (go to https://account.microsoft.com/devices/recoverykey).
- If you are part of a domain, contact your system administrator to see if they have a copy of the recovery key.
- Alternative Access:
- If you have another user account with administrative privileges on the same device, try logging in with that account.
- Check if you can access the drive by connecting it to another computer as a secondary drive.
- Command Prompt:
- If you have access to the Command Prompt from the BitLocker recovery screen, you can try using
manage-bde
commands to troubleshoot. For example:
This command will give you the status of the BitLocker encryption on drive C:, which might offer additional clues.manage-bde -status C:
- If you have access to the Command Prompt from the BitLocker recovery screen, you can try using
I hope the information above is helpful.
If you have any question or concern, please feel free to let us know.
Best Regards,
Haijian Shan