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I factory reset my gateway laptop and it restart itself but now it’s stuck on a black screen how do I fix this?

Anonymous
2024-11-28T14:31:25+00:00

I factory reset my gateway (gwtc116-3bk) laptop and it restarted itself but now it’s stuck on a black screen work how do I fix this?

Windows for business | Windows Client for IT Pros | Performance | System performance

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  1. Anonymous
    2024-11-28T15:44:58+00:00

    Hello 

    Thank you for posting in Microsoft Community forum!

    • What operating system is pre-installed on your laptop?
    • Is there any error message on the current black screen?
    • Can you provide a screenshot?

    Best Regards,

    Wesley Li

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