I cant open a ticket in the partner portal.

Question

I have a working Microsoft partner Access ID and contract ID

when I go to

To open a support ticket online

support.microsoft.com/oas   or

aka.ms/oas

or

Services Hub (microsoft.com)

It doesn't see my Microsoft partner Access ID and contract ID

I rarely open a case with Microsoft IP every year never use it and it just gets worse trying to open a ticket.

I tried opening a ticket from the client's phone because my phone number is registered with Microsoft and it knows and part of the partner program. But if I try to open a ticket for my clients phone, immediately asked me if I have a contract ID and I said yes and it just tells me to go through this crazy loop all over again

This is extremely frustrating and awful way for Microsoft to do business

I have two windows server 2016 servers that had reason updates and now no one can map drives or open shares on the server. I ended up disabling the Windows firewall on both servers (different locations different clients) and they can access their shares. I don't have a fix at the moment as to why I can't connect to the shares when the Windows firewall is enabled.

Answer 1

Hello,

I'm sorry to learn about your unpleasant experience. If you'd like to provide feedback, you can do so through Microsoft Services Hub Feedback | Microsoft Learn

However, I can assist you with issues related to the product you've chosen. Regarding the problem you're experiencing, where mapping drives or accessing shares on the server after updates requires disabling the firewall, have you conducted some initial troubleshooting steps? For instance, you might consider:

1. Reviewing the firewall rules to identify any settings that may be blocking the connection.
2. Resetting the firewall settings to their default configuration to see if it resolves the issue.

Thanks,

Karlie