Hello,
You can try connecting to the file share using the IP address instead of the NetBIOS name. If NetBIOS names must be used, NetBIOS name resolution needs to be enabled on the VPN connection. You can enable NetBIOS over TCP/IP in the TCP/IP properties of the VPN connection. Additionally, to allow you to use a NetBIOS name over a VPN connection to connect to a file share, you can also create an LMHOSTS file on your local host that contains the NetBIOS name and the corresponding IP address.
Note, however, that these changes may require administrator rights to make.
If you want information about configuring and troubleshooting VPN device tunnels, you can refer to the following link:
Remote Access (VPN and AOVPN) Troubleshooting Guide - Windows Server | Microsoft Learn
Thanks,
Shujun