IPv4 performance issue

Question

Hello,

I am the network administrator at Cooptel an ISP in Quebec, Canada ( ASN 22639 )

We got a complaint from one subscriber that was able to reach some part of Microsoft network but with very very limited bandwidth.

I think there might be some kind of issue between some of our ip ranges and Microsoft's infrastructure.

I reported the issue to all contact listed in ARIN's database regarding microsoft IP blocs.

Does anybody know of another way to report such issues ?

I'll gladly work to troubleshoot this issue so that our subscribers that happens to be Microsoft users have the best online experience.

However I can't seem to reach someone at Microsot to work on the issue.

Bests regards

Answer 1

Hello Daniel!

Hope you have a lovely day !

I'm sorry to hear that you're experiencing issues with limited bandwidth when accessing some parts of Microsoft's network.

1)To report this issue, you can try contacting Microsoft's technical support team directly. You can find their contact information on the Microsoft website.

For more information about Professional Support, please reference the following article: 

Professional Support  

https://support.microsoft.com/en-us/help/4341255/support-for-business 

Microsoft Professional Support (pay-per-incident): FAQ 

https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq 

2)Additionally, you can try posting your issue on the Microsoft TechNet forums, where you may receive assistance from other Microsoft users and experts.

We have received your message and have relayed it to the official Microsoft team.

It's great to hear that you're willing to troubleshoot the issue to ensure your subscribers have the best online experience.

Good luck!

Rosy